Supermarket Assistant, Team Leader Nights

John Lewis Partnership; Cirencester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading employee-owned business as a Team Leader at Waitrose. You'll enhance customer experiences and support the management team while ensuring operational excellence. Your leadership will drive sales and foster loyalty among our customers. Enjoy varied full-time hours with a focus on collaboration and respect in a diverse environment.

Qualifications

• Experience in a customer-facing role.
• Good people and leadership skills.

Responsibilities

• Supporting the shop's management team with managerial tasks.
• Fulfilling online customer orders ready for delivery.
• Proactively contributing to the shop's commercial performance.

Skills

Leadership

Customer Service

Stakeholder Management

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping directly to customers' doors.
• Stock replenishment - ensuring shelves are full and products are in the right place at the right time for customers.
• Supporting various shop functions including checkout, Click & Collect, and fulfilling on-demand customer orders.
• Proactively contributing to the shop's commercial performance and suggesting improvements.
• Reducing wastage through diligent product management and markdowns for near-expiry items.
• Maintaining a safe and tidy environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Good people and leadership skills.
• Understanding of retail and how to maximize success.
• Experience in a customer-facing role.
• Stakeholder management skills, including working with third parties and the Partnership.

Desirable skills/experience

• Duty Manager Training (for internal Partners).

Varied hours of full-time work (37.5 hours per week) across seven days, including evenings, late nights, and weekends, from 21:00 to 08:00.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. We focus on being brilliant at retail, innovating, and diversifying. We uphold values of price, quality, and service, and passionately serve our food-loving customers.

As Partners, we share ownership and the responsibility of our success, working together with kindness and respect. We embrace diversity and foster an environment where everyone can thrive, grow individually and collectively.

We all make a difference and own it.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks and financial probity assessments, which will be communicated during recruitment.
• Apply promptly as vacancies may close early if filled quickly.
• We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.