Supermarket Assistant, Team Leader Nights

ENGINEERINGUK; Towcester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the retail sector is seeking a Team Leader for their Waitrose shops. The role involves delivering exceptional customer service, leading a team, and maintaining high operational standards. Ideal candidates will have experience in customer-facing roles and a passion for food.

Benefits

Shift Premium for Night Hours

Qualifications

• Experience in a customer-facing sales or service environment.

Responsibilities

• Support shop leadership to deliver operational and service excellence.
• Engage, motivate, and lead Partners to meet daily operational requirements.
• Assist customers, manage stock, perform housekeeping, and handle transactions.

Skills

Customer Service

Job description

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Supermarket Assistant, Team Leader Nights

View more categories | View less categories | Sector: Retail and Wholesale | Role: Assistant | Contract Type: Permanent | Hours: Full Time

About the role

As a Team Leader within one of our Waitrose shops, you'll help deliver exceptional customer service by providing Partner-led service and demonstrating passion for food. Your dedication to going the extra mile for both customers and Partners will enhance the Waitrose brand, fostering customer trust and loyalty, while also maximizing sales and profit.

Note: Due to working time regulations, applicants must be 18 years or over.

Additional Compensation: You will receive a shift premium for hours worked between 22:00 and 06:00, paid at the role's minimum pay rate.

Key Responsibilities

• Support shop leadership to deliver operational and service excellence.
• Engage, motivate, and lead Partners to meet daily operational requirements.
• Assist customers, manage stock, perform housekeeping, and handle transactions following set procedures.
• Support various shop areas as needed and maintain high standards of dress and hygiene.

We value our Partners' experiences and aim to create a positive work environment. We encourage you to stay updated on food and drink trends, take pride in your work, and ensure the shop floor is always presentable for customers.

We invite applicants interested in developing their careers into supervisory roles after training.

Essential skills/experience:

• Experience in a customer-facing sales or service environment.

Desirable skills/experience:

• Duty Manager Training (for internal Partners).

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world and fostering an inclusive environment where Partners can thrive and contribute to our success.

Important notes:

• Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
• Apply promptly, as vacancies may close early due to high application volumes.
• We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager during your interview.