Supermarket Assistant, Team Leader, Nights.

Waitrose & Partners; Warminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Team Leader in a vibrant retail environment. You'll play a crucial role in enhancing customer experiences and driving team performance. Your leadership and people skills will be vital in maximizing sales while ensuring a safe and welcoming atmosphere for both customers and Partners. This position offers the chance to innovate and make a real impact in a supportive team culture. If you're passionate about retail and committed to excellence, this opportunity is perfect for you.

Qualifications

• Strong leadership skills to motivate and guide the team.
• Experience in customer-facing roles to enhance customer satisfaction.

Responsibilities

• Support management with tasks and meet customer demand.
• Ensure safe operations and fulfill online orders efficiently.

Skills

People Skills

Leadership Skills

Customer Service Experience

Stakeholder Management

Retail Understanding

Job description

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with — passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners operate in a safe and legal manner.
• Fulfilling online customer orders for delivery.
• Stock replenishment — ensuring shelves are full and products are in the right place at the right time.
• Supporting the wider shop team with checkout, Click & Collect, fulfilling on-demand orders, and more.
• Driving the shop's commercial performance by proposing ideas for continuous improvement.
• Reducing wastage through product due diligence and markdowns.
• Maintaining a safe and tidy working environment.

Essential skills/experience you'll need

• Good people and leadership skills.
• Understanding of retail and how to maximise success.
• Experience in a customer-facing role.
• Stakeholder management skills, including working with third parties and Partners.

Desirable skills/experience

• Duty Manager Training (Internal Partners only).

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are Partners, driven by our purpose to build a happier world. We innovate, adapt, and diversify, always aiming to be brilliant at retail and passionately serving food lovers in Waitrose.

As Partners, we share ownership and responsibility, contributing to our success and supporting each other through all times. We embrace differences and strive to create an environment where everyone can thrive, grow individually and collectively.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks for successful candidates. If required, you'll be informed and provided with information about vetting during the recruitment process. We encourage quick completion of any vetting documents to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required for some roles.

We recommend applying promptly as vacancies can close early if there are many applicants.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts, where possible. Please discuss this with the hiring manager during your interview.