Supermarket Assistant, Team Leader

John Lewis Partnership; City of Edinburgh; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading retail company seeks a Team Leader for its Waitrose shops in Edinburgh. The role involves supporting management, fulfilling customer orders, and driving shop performance. Ideal candidates will have strong leadership skills and a background in customer service, contributing to a positive shopping experience.

Qualifications

• Good people and leadership skills.
• Understanding of retail and commercial success.
• Experience in a customer-facing role.

Responsibilities

• Supporting the shop's management team with managerial tasks.
• Ensuring Partners operate in a safe and legal manner.
• Fulfilling online customer orders for delivery.

Skills

Leadership

Customer Service

Stakeholder Management

Job description

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners operate in a safe and legal manner.
• Fulfilling online customer orders for delivery.
• Stock replenishment to keep shelves full and products in the right place.
• Supporting the wider shop team, including checkout, Click & Collect, and fulfilling customer orders.
• Driving shop performance and suggesting continuous improvements.
• Reducing wastage through product due diligence and markdowns.
• Maintaining a safe and tidy working environment.

Essential Skills/Experience

• Good people and leadership skills.
• Understanding of retail and commercial success.
• Experience in a customer-facing role.
• Stakeholder management skills.

Desirable Skills/Experience

• Duty Manager Training (Internal Partners only).

Working Hours

Part-time, 30 hours/week, with varied hours on Tuesday, Wednesday, Thursday, and Saturday.

The Partnership

We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re committed to being brilliant at retail, innovating, and serving our customers with quality and care. We share ownership and responsibility, fostering an environment where everyone can thrive and be themselves.

Additional Notes

Some roles require pre-employment vetting, including DBS checks and financial probity checks. We encourage early applications as vacancies can close early. We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, and shorter contracts. Please discuss these options during your interview.