Assistant Manager - Part-Time (3 posts) - GLA13661

Glasgow Life; Glasgow; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established charity is seeking an Assistant Manager to join their Sports Operations team. This part-time role involves overseeing daily operations at leisure venues, ensuring high standards of customer service, and leading a dedicated team. You will play a key role in promoting health and fitness across Glasgow, contributing to the community's well-being. This position offers a chance to make a real difference in people's lives through sport and physical activity. If you're passionate about leadership and community engagement, this opportunity is perfect for you.

Benefits

30 days holiday allowance

Local Government Pension Scheme

Discounted Glasgow Club membership

Cycle-to-work scheme

Option to buy extra annual leave

Qualifications

• Proven leadership experience in a supervisory role.
• Strong customer focus with effective service delivery.

Responsibilities

• Support daily operations and manage staff in a leisure centre.
• Ensure health and safety compliance and excellent customer service.

Skills

Leadership

Customer Service

Health & Safety Compliance

Team Management

Education

Experience in Managerial Role

Membership of PVG Group

Job description

Job Description

Glasgow Life is looking for an Assistant Manager to join us on a 10 hours type part time permanent contract. As an Assistant Manager you will be joining our in-demand Sports Operations team. You will be part of a dedicated team which supports our Sports delivery across Glasgow.

More about our Sport teams
As an Assistant Manager you'll be joining our Glasgow Life Sport team, playing your part in encouraging people to live an active Glasgow life. Through sport and physical activity, we promote inclusion and wellbeing throughout the city. From Glasgow Club to our Learn to Swim programmes, the services we provide allow people to experience the life-changing benefits of participating in sports at all levels. Read more on our website. https://www.glasgowlife.org.uk/sport.

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city's visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow's international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
Assistant Managers are an integral member of the Sports Operations Management team working within our wet side & Glasgow Club venues driving income, and footfall.

Working directly with Assistant Cluster & General/ Area Managers, Assistant Managers will ensure the delivery of the daily operation, safely, efficiently and to a high level of customer service.

It is essential for post holders to be financially aware, lead the team in achieving sales and income targets, and ensure their venue is presented to the highest standards

Part -time: 10 hours per week, Saturday or Sunday . Shifts will be 0830 hours to 1830 hours.
Our city-wide teams support venues across Glasgow as required, but everyone has a primary venue. Work at one of our fantastic pool venues across Glasgow: North Woodside, Pollok and Easterhouse (dependant on available vacancies).

Key Responsibilities;
Support Senior Management in the daily running of the venue, leading on all activities associated with a busy leisure centre
Manage team of staff, providing coaching and support enabling them to carry out their roles effectively
Understand pool plant operation and ensure the safe running of swimming pools and other wet side facilities.

Requirements

Work closely with the Health & Fitness team to continually improve Glasgow club facilities and services to meet customer needs and generate new memberships
Allocate duties and responsibilities within the team ensuring all work is completed to prescribed standards
Responsible for health & safety of the venue, ensuring all operational practices are compliant with health & safety policy and practices
Working with wider operations, sports development and external stakeholders to promote benefits of health & fitness and recreational activities
Work as part of wider team in the delivery of a of range of events,
Lead on the implementation of shift rotas ensuring effective deployment to meet the demands of the venue
Management of sickness absence & act as chair in formal investigation processes.
Lead by example to provide a team spirit & motivation across all staff
Ensure performance management process is embedded and carried out for all staff
Provide continuous customer interface dealing with enquiries, complaints & clarifying issues and providing an informed response.
Liaising with internal and external customers and partners establishing effective working relationships
Play an effective role in the implementation & up keep of Customer Service Excellence (CSE) Accreditation
Any other duties that are deemed appropriate to the grade and role.

The candidate
If you're interested in joining us as an Assistant Manager you'll need:
Previous experience of managerial/supervisory role
Evidence of effective leadership, including responsibility for staff management
Evidence of customer focus, demonstrating delivery of effective customer services
Ability to work on own initiative
Membership of PVG Group will be required

You can read the full person specification for this role under the Job Attachments' section.

Our city-wide contracts mean you will be flexible to work in any of our locations.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we'd love to hear from you.

Membership of the Protection of Vulnerable Groups Scheme will be essential on taking up appointment. Please note successful candidates for the above position will be required to pay for their PVG Membership/or Scheme Checks.

Important Dates: Closing date 25th May and interviews are provisionally scheduled for 2nd June

Benefits at Glasgow Life

• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Diversity matters at Glasgow Life

We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone [phone]. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

https://www.glasgow.gov.uk/jobevaluation for more information.

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us