Service Delivery Team Lead

QA Limited; United Kingdom; Remote; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking organization as a Service Delivery Team Leader, where you can inspire a talented team and drive exceptional customer service. This role is pivotal in delivering innovative solutions and fostering a culture of excellence. You'll be at the forefront of growth and development, utilizing strong analytical skills to transform data into actionable insights. As part of the largest tech training company in the UK, you will have the opportunity to make a significant impact while working in a dynamic and collaborative environment. If you are passionate about leadership and committed to delivering outstanding service, we want to hear from you!

Qualifications

• Proven experience in leading teams and delivering exceptional customer service.
• Strong analytical skills to turn data into actionable insights.

Responsibilities

• Lead and mentor a dedicated service delivery team.
• Deliver customer solutions that exceed expectations.
• Drive growth and continuous improvement within the team.

Skills

Team Management

Customer Service

Analytical Skills

Problem-Solving

Communication

Job description

Do you thrive on leading dynamic teams, driving growth, and turning data into actionable insights? If you're ready to step into a role where you can make a real impact, we want to hear from you!

Who Are We?

We’re a forward-thinking, customer-focused organisation that thrives on innovation and excellence. Our Apprenticeship Service Delivery team is at the heart of what we do, ensuring our customers receive unparalleled support and solutions tailored to their needs.

The Role:

As our Service Delivery Team Leader, you’ll be the driving force behind a talented and dedicated team. You’ll inspire, motivate, and guide them to achieve their full potential while ensuring our customers receive top-notch service every step of the way.

Your key responsibilities will include:

1. Customer Solutions: Working closely with internal and external stakeholders, delivering solutions that exceed expectations.
2. Team Management: Leading, mentoring, and developing your team to foster a culture of excellence and collaboration.
3. Growth & Development: Identifying opportunities for continuous improvement and driving growth within your team and service delivery processes.
4. Reporting Outputs: Using data to track performance, measure success, and provide actionable insights that improve outcomes.

What We’re Looking For:

1. A passionate leader with experience in team management and a proven track record of delivering exceptional customer service.
2. A strategic thinker who can manage complex challenges and drive continuous improvement.
3. A problem-solver who thrives in a fast-paced, dynamic environment.
4. Strong analytical skills and the ability to turn data into insights that lead to real-world results.
5. An excellent communicator who can build strong relationships with both internal and external stakeholders.

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren’t enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.

Vacancy location

UK, Other, Home Based