Supermarket Assistant, Team Leader

ENGINEERINGUK; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Team Leader to enhance customer experiences in their shops. This role involves leading a passionate team, ensuring operational excellence, and maximizing sales while maintaining a safe environment. The ideal candidate will have strong leadership skills and a customer-focused mindset, contributing to the brand's reputation and success. Join a company that values partnership and innovation, where your efforts will help create a happier world for customers and colleagues alike.

Qualifications

• Strong leadership and people skills are essential for this role.
• Experience in a customer-facing role is crucial.

Responsibilities

• Support the management team and ensure safe operations.
• Drive commercial performance and suggest improvements.

Skills

People Skills

Leadership Skills

Customer Service

Stakeholder Management

Retail Knowledge

Job description

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About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners operate in a safe and legal manner.
• Fulfilling online customer orders for delivery.
• Stock replenishment to keep shelves full and products in the right place.
• Supporting other shop functions such as checkout, Click & Collect, and on-demand orders.
• Driving the shop's commercial performance and suggesting improvements.
• Reducing wastage through product due diligence and markdowns.
• Maintaining a safe and tidy working environment.

Essential Skills and Experience

• Good people and leadership skills.
• Understanding of retail and commercial success.
• Experience in a customer-facing role.
• Good stakeholder management skills.

Desirable Skills and Experience

• Duty Manager Training (for internal Partners).

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are Partners, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, maintaining our commitment to price, quality, and service. As Partners, we share ownership and responsibility, contributing to our collective success and fostering a respectful, inclusive environment where everyone can thrive.

Important Points

• Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
• Apply early as vacancies may close quickly due to high applicant volume.
• We support flexible working arrangements; discuss options with the hiring manager.

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