Process Assistant, Team Leader - Spoke

Amazon; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company committed to customer satisfaction and innovation. As a process associate, you will play a crucial role in managing shift operations, mentoring associates, and ensuring quality standards are met. This dynamic position involves administrative management, job allocation, and problem-solving to enhance productivity and safety. If you thrive in a fast-paced environment and are passionate about delivering results, this opportunity is perfect for you. Be part of a diverse and inclusive workplace where your contributions will help shape the future of customer service excellence.

Qualifications

• Fluency in English is essential for effective communication.
• Experience in mentoring and guiding team members is preferred.

Responsibilities

• Manage daily shift operations and administrative tasks for associates.
• Monitor and mentor associates on productivity, quality, and safety.

Skills

Fluent in English

Mentoring

Problem Solving

Tools

Excel

Job description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Amazon is a highly data-driven company highly passionate about its customers. In this context, it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associate who mentors/guides the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:

1. Daily Management of shift:
1. Administrative management of associates
2. Job allocation to associates
3. Monitoring and mentoring of associates on productivity, quality and safety.
4. Monitor status of counts and problem solve queues
2. Responsible for shift quality and associated action plans
3. Preparing and implementing training and development plans for associates
4. Conduct a 4M and 5S audit for the respective work stations on a daily basis
5. Stand-in for Area Manager.

BASIC QUALIFICATIONS

- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

- Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.