Subsidence Building Technician

Adjusting Appointments Limited; Swansea; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking an experienced Claims Technician to join their Subsidence Team in a remote role. You will be responsible for providing technical building claims solutions, managing subsidence claims and ensuring excellent communication with clients and contractors. This position offers a competitive salary, a comprehensive benefits package, and significant opportunities for career advancement.

Benefits

25 days holiday

Company bonus scheme

Training and career advancement

Qualifications

• Previous subsidence/buildings insurance claims experience or extensive trade experience (5+ years).
• High standard of customer service.
• Computer literate, with verbal and written communication skills.

Responsibilities

• Drive subsidence claims towards settlement as part of a remote team.
• Communicate with customers, contractors, and insurer clients.
• Negotiate cash settlements for repairs with policyholders.

Skills

Communication

Organisation

Problem Solving

Customer Service

Attention to Detail

Education

Graduate Building Surveyor

Job description

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Due growth an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims Solutions and provide Technical Support to a team of Surveyors and a Claims Management Team.

Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include:

• Communicating with customers, contractors and insurer clients over the telephone, email and in writing
• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
• Updating and creating building repair scopes using in-house schedule of rates
• Negotiating cash settlements for repairs with policyholders
• Managing panel contractors, controlling repair schedules and costs
• Settling claims under delegated authority
• Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate, with excellent verbal and written communication skills
• Ability to thrive in a fast-paced target driven environment
• Positive attitude and be a flexible, self-motivated team player
• Attention to detail and ability to assess and resolve problems and find solutions

Salary & Benefits:

• up to £30k per annum
• 25 days holiday plus an excellent benefits package
• Company bonus scheme, training and career advancement.