Subsidence Building Technician

Adjusting Appointments Limited; Oxford; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the claims management sector seeks an experienced Claims Technician to join their Subsidence Team. The role involves managing building claims, providing technical solutions, and ensuring high standards of customer service. The company offers a competitive salary up to £30k per annum, and a comprehensive benefits package including 25 days of holiday, a company bonus scheme, and career advancement opportunities.

Benefits

25 days holiday

Company bonus scheme

Training and career advancement

Qualifications

• Experience in subsidence/buildings insurance claims or equivalent trade experience.
• Great communication and organizational skills.
• High standard of customer service.

Responsibilities

• Managing subsidence claims and communication with clients.
• Negotiating cash settlements and controlling repair schedules.
• Providing technical support to surveyors and claims management.

Skills

Communication

Negotiation

Attention to detail

Customer service

Problem-solving

Education

Graduate Building Surveyor

5+ years trade experience

Job description

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Due growth an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims Solutions and provide Technical Support to a team of Surveyors and a Claims Management Team.

Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include:

• Communicating with customers, contractors and insurer clients over the telephone, email and in writing
• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
• Updating and creating building repair scopes using in-house schedule of rates
• Negotiating cash settlements for repairs with policyholders
• Managing panel contractors, controlling repair schedules and costs
• Settling claims under delegated authority
• Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate, with excellent verbal and written communication skills
• Ability to thrive in a fast-paced target driven environment
• Positive attitude and be a flexible, self-motivated team player
• Attention to detail and ability to assess and resolve problems and find solutions

Salary & Benefits:

• up to £30k per annum
• 25 days holiday plus an excellent benefits package
• Company bonus scheme, training and career advancement.