Subscription Revenue Manager

Smart Communications group; United Kingdom; Remote; GBP 45,000 - 85,000; Full time

Job summary

An innovative technology company is on the lookout for a Subscription Revenue Manager to join their growing team. This pivotal role involves managing the subscription lifecycle, collaborating with various departments, and leveraging data analytics to drive growth. You'll have the chance to develop best-in-class SaaS subscription management processes while working in a fully remote environment. With a focus on meaningful customer engagement, this position offers a great opportunity to make a significant impact in a dynamic organization. If you're passionate about subscription management and ready to take on new challenges, this role is perfect for you.

Benefits

Extensive Health Insurance

Income Protection

Life Assurance

Subsidised Gym Membership

Leisure Travel Insurance

Pension Contribution

Cycle2Work Scheme

25 Days Holiday

Additional Day Off for Birthday

Free Beverages and Fresh Fruit

Qualifications

• 5+ years of experience in subscription revenue management.
• Qualified accountant with strong SaaS and billing knowledge.

Responsibilities

• Oversee subscription revenue lifecycle and drive compliance.
• Prepare and analyze financial reports related to subscription revenue.

Skills

Subscription Billing

Revenue Recognition Principles

Data Analysis

Financial Reporting

Salesforce

SaaS KPI Metrics

Communication Skills

Interpersonal Skills

Collaboration

Subscription Management Software

Education

Qualified Accountant (ACA, ACCA or CIMA)

Tools

Salesforce

NetSuite

Zuora

Job description

Full details of the job.

Vacancy Name

Subscription Revenue Manager

Employment Type

Permanent

Location

UK - Remote

Summary
We are seeking a highly skilled and experienced Subscription Revenue Manager to join our dynamic and growing team. The successful candidate will play a pivotal role in managing the subscription lifecycle and be a key link between the Finance team and the Commercial and Customer Success teams. This new role offers an exciting opportunity to develop and build a best-in-class SaaS subscription management process and help drive the company towards its ambitious growth goals.

About Smart Communications
Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM TM, forms transformation capabilities made possible by SmartIQ TM and the trade documentation expertise of SmartDX TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry.

To learn more, visit smartcommunications.com.

The responsibilities of the role include:

• Revenue and Annual Contract Value (ACV): Oversee the entire subscription revenue lifecycle, including new bookings, renewals, including revenue/ACV recognition and reconciliation.
• Subscription Management: Managing cross-functional subscription management and revenue recognition processes, driving improvements and compliance with regulatory frameworks (where applicable). Implementing and managing new processes in line with company’s strategy for new products, geographies or verticals. Leveraging subscription data to support key business decisions.
• Financial Reporting: Prepare and analyse monthly, quarterly, and annual financial reports related to subscription revenue.
• Renewal Strategy: Support the Customer Success team in improving renewal visibility and drive improved customer retention.
• Data Analysis: Utilize data analytics to monitor commercial trends, identify opportunities for growth, and provide actionable insights.
• Collaboration: Work closely with sales, customer success, commercial, and finance teams to align revenue strategies and processes.
• System Management: Manage and optimize subscription management system (within Salesforce) and wider ecosystem (i.e. NetSuite billing and ERP).

What we’re looking for:
Required skills and experience:

• A minimum of 5+ years hands-on, proven industry experience in a similar role.
• A qualified accountant (ACA, ACCA or CIMA).
• Strong understanding of subscription billing and revenue recognition principles.
• Excellent understanding of SaaS KPI metrics and concepts (ACV, ARR, churn, retention etc.).
• Proficiency in financial reporting and data analysis and ability to develop commercial insights from financial data.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.
• Previous hands-on experience using Salesforce and good knowledge of subscription management software and financial systems (e.g. Zuora, NetSuite, etc.).

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations, we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is fully remote.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
To learn more about Smart Communications visit:
https://www.smartcommunications.com/