Subject Matter Expert

Essential Employment; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Essential Employment in Exeter is seeking a Subject Matter Expert to provide day-to-day support for business systems, serving as the SME for Niche, Pronto, and related operations.

You will gather requirements, design and implement system solutions with ICT teams and third-party suppliers, and lead testing cycles. Collaboration with stakeholders will be essential across projects and change initiatives.

Responsibilities

• Provide day-to-day support for business systems, including troubleshooting system issues, resolving faults, and responding to user queries.
• Act as the subject matter expert for Niche, Pronto, and related operational systems.
• Gather, analyse, and document business requirements for system enhancements and improvements.
• Design, develop, configure, and implement system solutions in collaboration with ICT teams and third-party suppliers.
• Lead and participate in user acceptance testing (UAT), regression testing, upgrade testing, and functionality testing.
• Facilitate user groups and stakeholder workshops to capture requirements and prioritise future developments.
• Provide specialist guidance and advice to operational and senior stakeholders.
• Produce detailed reports, recommendations, and business cases to support decision-making.
• Support wider business change and transformation projects across the organisation.
• Build effective working relationships with internal teams, suppliers, and operational departments.

Job description

Subject Matter Expert needed in Exeter Paying £19.78 per hr ref 377691

Full time hours on a temporarybasis

• Key Responsibilities
  • Provide day-to-day support for business systems, including troubleshooting system issues, resolving faults, and responding to user queries.
  • Act as the subject matter expert for Niche, Pronto, and related operational systems.
  • Gather, analyse, and document business requirements for system enhancements and improvements.
  • Design, develop, configure, and implement system solutions in collaboration with ICT teams and third-party suppliers.
  • Lead and participate in user acceptance testing (UAT), regression testing, upgrade testing, and functionality testing.
  • Facilitate user groups and stakeholder workshops to capture requirements and prioritise future developments.
  • Provide specialist guidance and advice to operational and senior stakeholders.
  • Produce detailed reports, recommendations, and business cases to support decision-making.
  • Support wider business change and transformation projects across the organisation.
  • Build effective working relationships with internal teams, suppliers, and operational departments.

Essential Employment is an Equal Opportunities Employer.