Studio Coordinator - Premium Member Experience (Mayfair)

Jobs in Fitness; Greater London; On-site; GBP 33,000 - 35,000; Full time

Job summary

Jobs in Fitness in Mayfair is seeking a Studio Co-ordinator to lead member experience and grow the community. The role focuses on speaking with members, prospects and staff daily, building relationships that drive engagement and retention.

You will own and improve established operational processes, with a clear path to a Studio Manager or Membership Manager within 1–2 years, while contributing to retention, referrals and partnerships. Salary is £33k-£35k with a discretionary bonus after 6 months.

Qualifications

• Experience in front of house, hospitality, member services or sales in a premium setting such as boutique studios, members' clubs, hotels or spas.
• Loves speaking to people and building relationships with members, prospects and the team.
• Initiative to solve problems and create opportunities; willing to streamline processes and automate where possible.

Responsibilities

• Leads the member journey from first enquiry through onboarding and maintains ongoing engagement.
• Speaks with members and prospects daily, delivering top-tier service to encourage retention and referrals.
• Responds to every enquiry the same day and converts prospects into members.
• Handles member communications and resolves issues, escalating to Directors when needed.
• Reports on member experience metrics and supports data-driven improvements.

Skills

Front of house

Hospitality

Member services

Sales

Mindbody

Tools

Mindbody

Job description

Jobs in Fitness in Mayfair is seeking a Studio Co-ordinator to lead member experience and grow the community. The role focuses on speaking with members, prospects and staff daily, building relationships that drive engagement and retention.

You will own and improve established operational processes, with a clear path to a Studio Manager or Membership Manager within 1–2 years, while contributing to retention, referrals and partnerships. Salary is £33k-£35k with a discretionary bonus after 6 months.