Student Welfare & Engagement Lead

Oxford International Education Group; United Kingdom; Remote; GBP 32,000 - 48,000; Full time

Job summary

Oxford International Education Group is seeking a proactive Student Support Lead to lead and coordinate front-line welfare, pastoral care, and student experience at our UK campus. You will report to the Campus Manager and supervise Student Support Officers, ensuring confidential records and high-quality guidance are maintained.

The role includes coordinating student engagement, retention activities, and representing student voice, while escalating safeguarding matters per policy.

Qualifications

• Eligibility to live and work in UK
• Appropriate DBS disclosure
• Experience delivering student-facing support or pastoral care
• Experience handling sensitive/confidential matters

Responsibilities

• Lead and coordinate day-to-day delivery of front-line student support and welfare services.
• Provide high-quality advice, guidance, and signposting to internal and external support services.
• Supervise and support Student Support Officers and maintain confidential wellbeing records.
• Coordinate student engagement, attendance interventions, and transition activities.
• Escalate complex welfare or safeguarding matters to the Campus Manager as required.

Skills

Interpersonal communication

Student welfare

Team supervision

Education

Relevant qualification or equivalent professional experience in student support or welfare

Mental Health First Aid or Safeguarding training (Desirable)

Job description

Oxford International Education Group is seeking a proactive Student Support Lead to lead and coordinate front-line welfare, pastoral care, and student experience at our UK campus. You will report to the Campus Manager and supervise Student Support Officers, ensuring confidential records and high-quality guidance are maintained.

The role includes coordinating student engagement, retention activities, and representing student voice, while escalating safeguarding matters per policy.