Student Wellbeing & Engagement Leader

Oxford International Education Group; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Oxford International Education Group is seeking a Student Support Lead to oversee front-line welfare and student services at our UHE UK campus. The role reports to the Campus Manager and focuses on ensuring high-quality welfare, pastoral care, and a positive student experience, with strategic governance resting with Campus Director and central services.

The post involves leading daily delivery, supervising Student Support Officers, coordinating engagement events, and maintaining confidential

Qualifications

• Experience delivering student-facing support or pastoral care
• Experience handling sensitive/confidential matters
• Experience coordinating a team or small service
• Experience in a HE environment (Desirable)

Responsibilities

• Lead and coordinate the day-to-day delivery of front-line student support and welfare services
• Ensure students receive high-quality advice, guidance, and signposting to internal and external support services
• Manage accurate and confidential records of student wellbeing interventions and follow-up actions
• Provide day-to-day supervision and support to Student Support Officers
• Coordinate student engagement and attendance interventions with academic leads
• Lead the operational planning of student transition, enrichment activities, and engagement events
• Coordinate student representation and feedback processes at campus level
• Support activities that foster belonging and an inclusive campus community
• Liaise with academic colleagues to ensure a joined-up approach to student success
• Act as the primary point of contact for operational student support matters on campus
• Escalate complex welfare or safeguarding matters to Campus Manager/Director per policy
• Promote equality, diversity, safeguarding and wellbeing in all aspects of the role
• Maintain confidentiality and comply with GDPR and institutional policies
• Undertake other duties commensurate with the grade of the post

Skills

Student welfare

Communication

Leadership

Data analysis

Interpersonal skills

Education

Relevant qualification or experience in student support

Mental Health First Aid / Safeguarding training

Job description

Oxford International Education Group is seeking a Student Support Lead to oversee front-line welfare and student services at our UHE UK campus. The role reports to the Campus Manager and focuses on ensuring high-quality welfare, pastoral care, and a positive student experience, with strategic governance resting with Campus Director and central services.

The post involves leading daily delivery, supervising Student Support Officers, coordinating engagement events, and maintaining confidential