Student Services Lead - Experience & Welfare

ALPADIA Language Schools SA; Liverpool; On-site; GBP 36,000 - 48,000; Full time

Job summary

Kaplan Languages Group (KLG) seeks a Student Services Manager to lead the student services, welfare and safeguarding functions across the national school network. You will ensure top-quality customer service, effective administration, and compliance with UKVI and accrediting bodies.

Reporting to the School Director, you will manage front-of-house operations, inductions, and revenue-related activities while driving improvements in the student journey and supporting international students.

Qualifications

• Experience in administration work (preferably in an ELT environment).
• Experience in dealing with and solving complaints.
• Experience in selling products and services.
• Experience in working in a customer-facing environment.
• Experience in British Council/Education Scotland/ACELS inspections.
• Experience in management in EFL (or similar educational environment).
• Experience in managing a budget and processing payments.
• Experience in producing financial reports and visas/compliance.

Responsibilities

• Oversee the Students Services department including front of house reception and services.
• Lead customer service improvements and be the link between departments.
• Resolve student enquiries quickly with high customer service standards.
• Maintain accurate records of student concerns and resolutions; ensure safeguarding.
• Induct new students and promote KI Languages courses and exams.

Skills

Customer service

Administration

Budget management

Problem solving

Complaint handling

Data accuracy

Stakeholder liaison

Staff development

Job description

Kaplan Languages Group (KLG) seeks a Student Services Manager to lead the student services, welfare and safeguarding functions across the national school network. You will ensure top-quality customer service, effective administration, and compliance with UKVI and accrediting bodies.

Reporting to the School Director, you will manage front-of-house operations, inductions, and revenue-related activities while driving improvements in the student journey and supporting international students.