Student Support Officer

onlyFE; Smethwick; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Long leave

Bank holidays

Development days

Cycle to work

Onsite discounts

Gym discounts

Pension contributions

Travel discounts

Will writing

Flu vaccine

Wellbeing support

Recognition events

Job summary

onlyFE is seeking a compassionate Student Support Officer for our Midland Metropolitan Learning Campus. This part-time, term-time role focuses on attendance, wellbeing, safeguarding, and bursary access, enabling learners to engage and achieve.

You’ll work with curriculum staff and Welfare Teams to provide a supportive, safe environment where students can thrive. You will handle confidential information, assist with safeguarding matters, and signpost students to welfare resources, housing and

Qualifications

• Experience supporting students and safeguarding responsibilities.
• Ability to promote attendance and positive behaviour.
• Confidential handling of sensitive information.

Responsibilities

• Encourage and improve student attendance with tutors and managers.
• Promote positive behaviour and a conducive learning environment.
• Support student wellbeing and access welfare services.
• Respond to safeguarding concerns with college policies.
• Assist with bursary applications and housing/food welfare signposting.
• Maintain accurate records and handle sensitive information.

Skills

Attendance promotion

Safeguarding awareness

Student welfare support

Record keeping

Staff collaboration

Job description

We’re looking for a compassionate, proactive, and dedicated Student Support Officer to join our Student Services Team at the Midland Metropolitan Learning Campus for a part-time, term time only position.

This is a rewarding opportunity to help create a positive, inclusive and supportive college environment where learners feel safe, engaged and able to achieve their potential.

Working closely with curriculum staff, managers and our Safeguarding and Welfare Teams, you’ll play an important role in promoting attendance, encouraging positive behaviour and supporting students to re-engage with their studies. You’ll also help learners access essential welfare support, including bursaries and assistance with food and housing concerns, so they can focus on their education and future ambitions.

Key Responsibilities

As a Student Support Officer, you will:

• Work collaboratively with course tutors, Programme Achievement Managers (PAMs) and Curriculum Managers to encourage and improve student attendance
• Promote positive attitudes, appropriate behaviour and an environment that is conducive to learning
• Support students’ wellbeing, helping them feel safe, listened to and supported
• Work closely with the Safeguarding Lead and Safeguarding Officers to respond to safeguarding concerns in line with College policies
• Support staff and managers with safeguarding matters and contribute to a consistent, student-centred approach
• Gather information about internal and external incidents involving learners by liaising with colleagues
• Assist with incident investigations, identify those involved, preserve relevant evidence and contribute to reports for disciplinary hearings
• Help students apply for bursary support in partnership with the Welfare Team
• Signpost learners to appropriate help with wider welfare concerns, including housing and access to food
• Maintain accurate records and handle sensitive information confidentially

Benefits

• Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
• Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
• Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
• Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
• Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
• Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
• Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
• Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing – We’ve got your back with professional support for your future planning
• Free Flu Vaccine – Stay healthy and protected at no cost to you
• Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
• We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.