Student Support Hub Adviser (INTERNAL APPLICANTS ONLY)

City St George's; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

City St George’s, University of London is seeking an experienced Student Support Hub Adviser to provide front-line support to students via in-person, telephone, live chat, and CRM channels. The role involves guiding students to appointments and specialist services, handling enquiries and routine administrative tasks, and collaborating across the university.

Closing date for applications is 11th October 2026 at 11:59pm, with interviews scheduled from 2nd November 2026.

Qualifications

• Experience in a student-facing higher education or customer service environment.
• Strong communication, organisation, problem-solving and relationship-building skills.
• Proficient with Microsoft Office and CRM or live chat systems.

Responsibilities

• Provide front-line advice and guidance to students through face-to-face and digital support channels.
• Support students with appointments, referrals, and access to specialist services.
• Manage enquiries, queues, maintain service information, and contribute to university initiatives.

Job description

Internal Applicants Only

Please note: This vacancy is open to internal applicants only.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background:

The Student Support Hub is part of the Student Experience Directorate and provides front-line support to students across a range of support-related services. The Student Support Hub Adviser plays a key role in delivering accessible, student-focused support through in-person, telephone, live chat, and CRM channels, helping students navigate university services and access appropriate support.

Responsibilities:

Provide front-line advice and guidance to students through face-to-face and digital support channels. Support students with appointments, referrals, and access to specialist services, including those experiencing distress. Manage enquiries, queues, maintain service information, process routine administrative tasks and contribute to collaborative initiatives across the University.

Person Specification:

Experience of working in a student-facing higher education or customer service environment, including supporting individuals in distress. Strong communication, organisation, problem-solving, and relationship-building skills are essential. Applicants should be proficient in Microsoft Office applications and CRM or live chat systems, demonstrate initiative and resilience, and possess a proactive, flexible, and collaborative approach to delivering excellent student support.

Closing date for applications:

11th October 2026 at 11:59pm

Interviews are scheduled to take place from 2nd November 2026.

The selection process will involve an interview and an exercise. Further details will be confirmed at the interview stage.

• City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions