Senior Student Returns Officer

City St George's; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking a Senior Student Returns Officer to lead the compilation and submission of statutory student returns, ensuring data quality and regulatory readiness across the university.

Working in a small team, you will liaise with Schools and professional services to resolve data issues, improve processes and support audit readiness. A degree or equivalent experience is required, with knowledge of SITS and strong communication and organisational skills.

Qualifications

• Degree-level education or equivalent experience.
• Knowledge of student record systems such as SITS.
• Strong communication, organisational and data quality skills.
• Experience in process improvement and stakeholder management.

Responsibilities

• Plan, compile and submit external student returns with high data quality.
• Collaborate with Schools and professional services to resolve data issues and improve processes.
• Provide expert guidance on student record requirements and regulatory readiness.
• Support audit readiness and contribute to reporting practices.

Skills

Communication skills

Data analysis

Stakeholder management

Process improvement

Excel

SITS

Education

Degree-level education

Tools

SITS

Excel

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Registry Services sits within Academic Services and is responsible for maintaining the integrity and quality of the University's student records. The Senior Student Returns Officer plays a key role in the compilation and submission of statutory student returns to sector bodies, supporting compliance requirements while driving continuous improvement in student data quality, reporting processes and regulatory readiness across the University.

Working in a team of four to plan, compile and submit external student returns, ensuring high levels of data quality and compliance with regulatory requirements. Work collaboratively with Schools and professional services teams to resolve data issues, improve processes and maintain accurate student records. Provide expert advice on student record requirements, monitor risks, support audit readiness, and contribute to the ongoing development of systems and reporting practices.

Educated to degree level or possessing equivalent experience, with knowledge of student record systems such as SITS and an understanding of student data processes and controls. You will have excellent communication skills, experience of process improvement, and the ability to analyse and resolve complex data quality issues. Strong organisational skills, stakeholder management experience and a commitment to excellent service delivery are essential.

** Additional Information

Closing date for applications:25th October 2026 at 11:59pm

Interviews are scheduled to take place from 16th November 2026

The selection process will involve an interview and an exercise. Further details will be confirmed at the interview stage. .In addition to the interview, candidates will be required to complete an Excel-based assessment. This exercise will provide an opportunity to demonstrate your ability to analyse and manage large datasets, identify and resolve data quality issues, and support the preparation of statutory student returns.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions