Senior Student Support Hub Adviser (INTERNAL APPLICANTS ONLY))

City St George's; Greater London; Hybrid; GBP 47,000 - 60,000; Full time

Job summary

City St George’s, University of London is seeking an experienced Senior Student Support Hub Adviser to lead frontline service delivery within the Student Support Hub. The post holder will supervise advisers, ensure smooth day-to-day operations and contribute to a high-quality student experience.

You will coordinate staffing, manage enquiries across in-person, phone, email and online channels, and help drive improvements that enhance customer service standards and overall operational

Qualifications

• Experienced customer-focused professional with supervisory experience in student-facing or customer service environments.
• Strong organisational, communication and problem-solving skills.
• Understanding of student support and the higher education sector.

Responsibilities

• Lead and supervise a team of Student Support Hub Advisers, ensuring the effective day-to-day operation of the Student Support Hub.
• Coordinate staffing rotas, workload allocation and service coverage across enquiry channels, including in-person, telephone, email and online services.
• Support service improvement initiatives, maintain high customer service standards, develop effective stakeholder relationships, and contribute to projects that enhance the student experience and operational effectiveness of the service.

Job description

Internal Applicants Only

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Student Support Hub is the first point of contact for students seeking advice, guidance and support across a range of university services. The Senior Student Support Hub Adviser plays a key role in leading frontline service delivery, supervising a team of advisers, and ensuring a high-quality, responsive student experience. Working within Student Support, Student Experience Directorate, the postholder will help drive operational excellence, continuous improvement and customer service standards across the Hub.

Responsibilities

Lead and supervise a team of Student Support Hub Advisers, ensuring the effective day-to-day operation of the Student Support Hub. Coordinate staffing rotas, workload allocation and service coverage across enquiry channels, including in-person, telephone, email and online services. Support service improvement initiatives, maintain high customer service standards, develop effective stakeholder relationships, and contribute to projects that enhance the student experience and operational effectiveness of the service.

Person Specification

– We are seeking an experienced customer-focused professional with experience supervising teams within a student‑facing or customer service environment. The successful candidate will possess excellent organisational, communication and problem‑solving skills, together with a strong understanding of student support and the higher education sector. They will demonstrate the ability to manage competing priorities, build effective relationships, and lead colleagues to deliver an outstanding student experience.

Additional Information

Closing date for applications:11th October 2026 at 11:59pm

Interviews are scheduled to take place on W/C 2nd November 2026

The selection process will involve an interview.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions