Student Services Adviser

City of Bristol College; Clifton; On-site; GBP 21,000 - 26,000; Full time

Job summary

City of Bristol College is seeking customer service professionals to join our Student Services team. This varied role involves assisting students in person, by email or by phone and coordinating with accommodation, fees, money advice and well-being services.

We offer 2 open-ended positions and 2 fixed-term contracts (until Feb 2027 and April 2027) with full-time hours. Applicants should be energetic, adaptable and possess excellent people skills and customer-facing experience.

Qualifications

• Energetic and adaptable with great people skills.
• Experience in a customer-facing role.
• Committed to supporting students from a wide range of backgrounds.

Responsibilities

• Use a variety of technologies to manage student enquiries in person, by email or over the telephone.
• Liaise with teams across the University including student accommodation, fees, money advice and student well-being services.

Skills

Customer service

People skills

Communication

Job description

Student Services aims to provide a single first point-of-contact for student enquiries, enabling students to find the right answer to straightforward questions quickly and to access more in-depth help if they need it.

What will you be doing?

We are looking for customer service experts to join our friendly and enthusiastic team. This is a varied and interesting role where no two days are the same.

You will be using a variety of technologies to manage student enquiries in person, by email or over the telephone. You will be liaising with a range of different teams across the University including student accommodation, fees, money advice and student well-being services.

• 2x open-ended roles
• 1x fixed-term contract until April 2027
• 1x fixed-term contract until February 2027

You should apply if

We are looking for someone who is energetic and adaptable with great people skills. You will already have experience of a customer-facing role and be committed to supporting students from a wide range of backgrounds.

Additional information

Contract type:
2 x Open ended
1 x Fixed term until February 2027
1x Fixed term until April 2027

Work pattern: Full time

Grade: F

School/Unit: Student Services, Education & Student Experience

This advert will close at 23:59 UK time on 23/09/2026

For informal queries please contact: Rachel Nee ( [e-mail] ) Deputy Manager, Student Services

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