Student Support Hub Adviser (Redeployee Applicants Only)

City St George's, University of London; Greater London; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking a Student Support Hub Adviser to provide frontline guidance to students via in-person and digital channels. You will handle appointments, referrals and access to specialist services, including distressed individuals, while maintaining service information and administrative tasks.

The role requires strong communication, organisation and problem-solving, with proficient use of Microsoft Office and CRM/live chat systems.

Qualifications

• Experience in a student-facing higher education or customer service environment.
• Proficient in Microsoft Office and CRM or live chat systems.
• Strong communication, organisation, problem-solving and relationship-building skills.

Responsibilities

• Provide front-line advice and guidance to students through face-to-face and digital channels.
• Support students with appointments, referrals and access to specialist services, including distressed individuals.
• Manage enquiries, queues, maintain service information and handle routine admin tasks while collaborating across the University.

Skills

Communication

Organisation

Problem-solving

Relationship-building

Microsoft Office

CRM systems

Live chat systems

Initiative

Resilience

Collaboration

Tools

CRM software

Live chat platforms

Job description

Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background:

The Student Support Hub is part of the Student Experience Directorate and provides front-line support to students across a range of support-related services. The Student Support Hub Adviser plays a key role in delivering accessible, student-focused support through in-person, telephone, live chat, and CRM channels, helping students navigate university services and access appropriate support.

Responsibilities:

Provide front-line advice and guidance to students through face-to-face and digital support channels. Support students with appointments, referrals, and access to specialist services, including those experiencing distress. Manage enquiries, queues, maintain service information, process routine administrative tasks and contribute to collaborative initiatives across the University.

Person Specification:

Experience of working in a student-facing higher education or customer service environment, including supporting individuals in distress. Strong communication, organisation, problem-solving, and relationship-building skills are essential. Applicants should be proficient in Microsoft Office applications and CRM or live chat systems, demonstrate initiative and resilience, and possess a proactive, flexible, and collaborative approach to delivering excellent student support.

Closing date for applications:

20th September 2026 at 11:59pm

Interviews are scheduled to take place:

W/C 28th September / 5th October at Clerkenwell Campus

The selection process will involve an interview and an exercise. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions