Student Support & Engagement Officer (Hybrid/Remote)

QA; Greater London; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

The QA team in the United Kingdom is seeking a Student Support Officer to enhance the student experience across funded programmes. You will act as a point of contact, delivering pastoral and administrative support to ensure engagement and compliance with programme requirements.

Working in a collaborative environment, you will support delivery against client rules, funding requirements and service levels, helping to drive retention and KPI achievement while coordinating events and travel as

Qualifications

• Experience in student support or customer success roles.
• Ability to balance pastoral care with compliance.

Responsabilités

• Provide proactive pastoral support within agreed frameworks.
• Build trusted relationships and provide guidance.
• Identify at-risk students and apply intervention processes.
• Engage students via community and digital platforms.
• Maintain records and support audit readiness.
• Travel up to five times per year and support events.

Connaissances

Student support

Customer success

Pastoral care

Compliance awareness

Description du poste

The QA team in the United Kingdom is seeking a Student Support Officer to enhance the student experience across funded programmes. You will act as a point of contact, delivering pastoral and administrative support to ensure engagement and compliance with programme requirements.

Working in a collaborative environment, you will support delivery against client rules, funding requirements and service levels, helping to drive retention and KPI achievement while coordinating events and travel as