Student Support Advisor

Gloucestershire College; Hemel Hempstead; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Gloucestershire College is seeking a friendly Student Support Advisor to join the Student Services team. The role is customer-facing, primarily over the phone but also in person, delivering accurate advice and guiding students and visitors to appropriate college departments for further support.

You will bring proven customer service experience, the ability to work in a fast-changing environment, and a good command of Windows-based software (Word/Excel).

Formación

• Demonstrable customer service experience in an office environment.
• Experience working in a fast changing environment.
• Experience working to tight deadlines.
• Knowledge and experience of Windows based software including Word and Excel.
• GCSE English and Maths grade A-C or equivalent.

Responsabilidades

• Provide accurate advice and guidance to students and visitors.
• Signpost students to other College departments for further support.
• Deliver a high standard of customer service in person and over the phone.

Conocimientos

Customer service

Fast changing environment

Working to deadlines

Windows software

Educación

GCSE English & Maths (A-C)

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

We're looking for a friendly and proactive individual to join our Student Services team as a Student Support Advisor. In this customer-facing role-primarily over the phone but also in person-you'll provide accurate advice and guidance to students and visitors, ensuring a high standard of service and signposting them to other College departments for further support.
You will:

• Be able to demonstrable customer service experience in an office environment.
• Have experience of working in a fast changing environment.
• Have experience of working to tight deadlines.
• Have knowledge and experience of Windows based software to include word processing and spread sheets.
• Have GCSE English and Maths grade A-C or equivalent.

At Gloucestershire College, our Student Services Department plays a key role in helping students succeed. With teams covering Careers, Employability, and Student Services, we take a joined-up approach to student wellbeing and development. A career with us means more than just a salary-we value our people and offer a supportive, rewarding environment where you can make a real difference.