Student Success & Support Advisor

Gloucestershire College; Hemel Hempstead; On-site; GBP 21,000 - 27,000; Full time

Job summary

Gloucestershire College is seeking a friendly Student Support Advisor to join the Student Services team. The role is customer-facing, primarily over the phone but also in person, delivering accurate advice and guiding students and visitors to appropriate college departments for further support.

You will bring proven customer service experience, the ability to work in a fast-changing environment, and a good command of Windows-based software (Word/Excel).

Qualifications

• Demonstrable customer service experience in an office environment.
• Experience working in a fast changing environment.
• Experience working to tight deadlines.
• Knowledge and experience of Windows based software including Word and Excel.
• GCSE English and Maths grade A-C or equivalent.

Responsibilities

• Provide accurate advice and guidance to students and visitors.
• Signpost students to other College departments for further support.
• Deliver a high standard of customer service in person and over the phone.

Skills

Customer service

Fast changing environment

Working to deadlines

Windows software

Education

GCSE English & Maths (A-C)

Tools

Microsoft Word

Microsoft Excel

Job description

Gloucestershire College is seeking a friendly Student Support Advisor to join the Student Services team. The role is customer-facing, primarily over the phone but also in person, delivering accurate advice and guiding students and visitors to appropriate college departments for further support.

You will bring proven customer service experience, the ability to work in a fast-changing environment, and a good command of Windows-based software (Word/Excel).