Student Support Administrator

Peopleplus; Lincoln; On-site; GBP 21,000 - 27,000; Full time

Job summary

PeoplePlus at HMP Lincoln seeks Student Support Administrators to deliver administrative support across high-profile contracts and ensure systems operate effectively.

You will be the first point of contact for prisoners, conduct inductions, promote courses, recruit learners, and maintain achievement records while liaising with partner agencies.

A solid admin background, IT skills (Word, Excel, Access), and confidentiality are essential; Level 2/3 admin qualifications desirable.

Qualifications

• Experience in an administration environment with good IT literacy.
• NVQ Level 2 Business Administration or equivalent; Level 3 desirable.
• Excellent written and verbal communication; ability to maintain confidentiality.

Responsibilities

• Provide administrative support across contracts and education provision.
• Be the first point of contact for prisoners, conducting inductions and promoting courses.
• Recruit learners for courses and maintain records of achievement linked to initial assessment.
• Liaise with partner agencies and the prison allocation and activity team.

Skills

Administration experience

Organisational skills

Communication skills

Confidentiality

Prioritisation

Education

NVQ Level 2 Business Administration

Level 3 Business Administration (desirable)

Tools

Word

Excel

Access

Job description

Based on site at HMP Lincoln, our Student Support Administrators provide comprehensive administrative support across high-profile contracts. Within your role you will be responsible for ensuring that the administration systems and processes operate in a timely and effective manner, adhering to all quality standards.

You will also be the first point of contact for prisoners, conducting prisoner inductions into the education provision promoting available courses to potential learners and providing ongoing advice and guidance. The role also includes the recruitment of learners for courses, maintaining accurate records of achievement linked to initial assessment, close liaison with partner agencies and the prison allocation and activity team.

What are we looking for?

You should have a passion for what you do along with relevant and recent experience within an administration environment. You will hold an NVQ Level 2 Business Administration qualification or equivalent (Level 3 desirable) and be able to demonstrate a good knowledge of IT based systems including Word, Excel and Access packages. An Information, Advice and Guidance qualification is desirable.

You will need to have good organisational skills with the ability to plan and prioritise workload accordingly while demonstrating excellent communication skills, written and verbal, including the ability to build rapport with a wide range of individuals and maintain a high level of confidentially at all times. You will need to be results focused and have the personal drive and resilience to overcome hurdles and barriers.