Student Support Administrator

TN United Kingdom; Hemel Hempstead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Student Support Administrator based at HMP The Mount in Hemel Hempstead. The role involves providing administrative support, conducting inductions for prisoners, and maintaining records for educational courses. Candidates should have relevant experience and qualifications in business administration, along with strong IT and communication skills. This position requires organizational abilities and a results-focused mindset.

Qualifications

• Relevant experience in an administration environment required.
• Good knowledge of IT systems including Word, Excel, and Access.
• Information, Advice and Guidance qualification desirable.

Responsibilities

• Provide comprehensive administrative support across contracts.
• Conduct prisoner inductions and promote available courses.
• Maintain accurate records of achievement linked to assessments.

Skills

Organisational Skills

Communication

IT Skills

Education

NVQ Level 2 Business Administration

NVQ Level 3 Business Administration

Tools

Word

Excel

Access

Job description

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Student Support Administrator, Hemel Hempstead

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Client:

PeoplePlus

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

65caf821b9cc

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Based on site at HMP The Mount, our Student Support Administrators provide comprehensive administrative support across high-profile contracts. Within your role you will be responsible for ensuring that the administration systems and processes operate in a timely and effective manner, adhering to all quality standards.

You will also be the first point of contact for prisoners, conducting prisoner inductions into the education provision promoting available courses to potential learners and providing ongoing advice and guidance. The role also includes the recruitment of learners for courses, maintaining accurate records of achievement linked to initial assessment, close liaison with partner agencies and the prison allocation and activity team.

What are we looking for?

You should have a passion for what you do along with relevant and recent experience within an administration environment. You will hold an NVQ Level 2 Business Administration qualification or equivalent (Level 3 desirable), and be able to demonstrate a good knowledge of IT based systems including Word, Excel and Access packages. An Information, Advice and Guidance qualification is desirable.

You will need to have good organisational skills with the ability to plan and prioritise workload accordingly while demonstrating excellent communication skills, written and verbal, including the ability to build rapport with a wide range of individuals and maintain a high level of confidentially at all times. You will need to be results focused and have the personal drive and resilience to overcome hurdles and barriers.

For full details of the role and the person specification please review the job description or If you would like to speak to the recruitment team before you apply, please email any questions to and one of the team will come back to you. If you wish to apply, please ensure this is done via the apply now button. Applications cannot be accepted via email.

Please include your current salary and desired salary as part of your application, when prompted.