Service Delivery Support Administrator

JR United Kingdom; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading medical billing agency in the UK seeks a Service Delivery Support Administrator in Hemel Hempstead. The role involves managing billing queries, ensuring timely invoicing, and providing exceptional customer service. Ideal candidates will have experience in financial transactions, preferably in healthcare, and proficiency in Microsoft Office and Salesforce.

Qualifications

• Experience in accounts receivable or credit control, ideally in healthcare.

Responsibilities

• Manage billing queries and ensure timely invoice submission.
• Handle inbound and outbound calls with patients and insurers.

Skills

Customer Service

Communication

Education

Intermediate proficiency in Microsoft Office

Tools

Salesforce

Job description

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Service Delivery Support Administrator, Hemel Hempstead

Client:

Location: Hemel Hempstead, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

About Us: Patient Billing is the UK’s leading medical billing agency, established in 2018 by a long-standing private patient who identified a need to improve the private healthcare billing experience. We are committed to enhancing the patient journey while delivering exceptional service to our clients.

As a Service Delivery Specialist, you will play a key role in supporting our clients, patients, insurance providers, and internal teams. Your primary responsibilities include:

1. Managing billing queries and ensuring timely invoice submission.
2. Responding promptly to billing correspondence and patient queries to ensure swift resolution.
3. Handling inbound and outbound calls with patients and insurers to resolve billing issues.
4. Applying payments and recoups in line with reconciliation standards.
5. Managing shortfall balances by directing patients to payment platforms or querying insurers.
6. Raising and following up on billing queries with insurance partners regarding outstanding balances, coding issues, or incorrect assessments.
7. Attending and hosting virtual client meetings to provide account updates and feedback.
8. Supporting the finance team with general administrative tasks and ad-hoc duties as required.

Requirements:

• Intermediate proficiency in Microsoft Office (Excel, Outlook, Word).
• Strong customer service skills with clear and timely communication.
• Experience in accounts receivable, credit control, or financial transactions, ideally within the healthcare sector.
• Familiarity with Salesforce or other CRM systems.

Equality & Diversity: At Patient Billing, we are committed to fostering an inclusive and respectful workplace. We value diversity and ensure that all employees are treated with dignity, fairness, and respect, embracing the differences that make each individual unique.