Student Support & Administration Specialist

William College; England; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave (7.2 weeks)

Company Sick Pay

Employee Assistance Programme

Virtual GP access

Speak Up Service

24/7 counselling support

Discounts and perks

Career development and training

Job summary

William College is seeking a Student Support Officer to provide essential administrative support across departments and assist students with their queries. You will handle attendance, registrations, and college processes with a focus on accuracy and excellent service.

Key duties include being the frontline contact for students, logging enquiries, supporting communications and events, and maintaining student records in the college information system.

Qualifications

• Administrative experience in higher education, service or student-facing environment.
• Experience maintaining accurate records and databases/filing systems; preferably in higher education.
• Proficiency with IT systems to record, search and retrieve data (Outlook, Word, Excel).
• Strong verbal communication; able to adapt style for diverse audiences.
• Ability to prioritise deadlines and workloads with high accuracy.
• Ability to work independently and solve problems proactively.
• Commitment to equality, diversity and inclusive practice.

Responsibilities

• Act as first point of contact for students in person, by phone and email, addressing attendance, registration and college processes.
• Refer complex matters to relevant staff or departments.
• Support scheduled student communications and reminders about deadlines and timetable changes.
• Log enquiries and referrals to identify recurring issues.
• Record absence notifications accurately per Engagement Policy.
• Monitor attendance and engagement data; flag students falling behind to line manager.
• Support student-facing meetings with scheduling, papers, notes and follow-up actions.
• Assist with attendance confirmations to partner universities; ensure records are complete and accurate.
• Maintain student records in the college information system; ensure confidentiality per Data Protection/GDPR.
• Prepare reports on attendance, engagement and submission activity for the Department Manager.
• Support data for wider departmental/committee reporting as requested.
• Assist with student-facing events such as induction, enrolment and open days.

Skills

Administrative experience

IT systems

Microsoft Office

Communication

Attention to detail

Discretion

Empathy

Teamwork

Tools

Student information system

CRM

Virtual Learning Environment (VLE)

Outlook

Job description

William College is seeking a Student Support Officer to provide essential administrative support across departments and assist students with their queries. You will handle attendance, registrations, and college processes with a focus on accuracy and excellent service.

Key duties include being the frontline contact for students, logging enquiries, supporting communications and events, and maintaining student records in the college information system.