Campus Student Support Specialist

London College of Contemporary Arts (LCCA); Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

20 days annual leave

Pension 5% personal contribution & 3%

Season Ticket Loan

Vision Eye Care Vouchers

Training & Development opportunities

Staff Discount Scheme

Refer a friend scheme

Social events on campus

Professional development pathways

Employee wellbeing programmes

Job summary

London College of Contemporary Arts (LCCA) is seeking a Student Support Officer to be the first point of contact for students, offering information, guidance and support on campus services. You will resolve queries, signpost to specialist teams, and help create a welcoming, inclusive environment.

Role requires excellent communication, IT literacy, data protection knowledge and a student-focused approach to enhance the student experience across timetables, assessments and university policies.

Qualifications

• Experience of working with students as partners to provide services or activities.
• Experience of working with external stakeholders.
• Proven experience in student experience, student services, or campus operations within HE or FE.
• Strong understanding of student representation structures and feedback mechanisms.
• Excellent communication, organisational, and interpersonal skills.

Responsibilities

• Provide front-line advice on academic procedures, timetables, assessments, and university policies.
• Assist students with navigating campus services.
• Signpost students to specialist support teams when required.
• Respond to student queries via email, phone, and in-person at the Student Hub.
• Maintain a professional, empathetic, and solution-focused approach in all interactions.
• Log and track student enquiries to ensure timely resolution.
• Maintain accurate records in line with data protection and confidentiality standards.
• Contribute to reporting and feedback to improve service delivery.
• Work closely with academic departments, student services, and administrative teams.
• Participate in training and development to stay updated on college policies and systems.
• Support events such as enrolment, registration and open days.

Skills

Student support

Communication

Data protection

IT literacy

Teamwork

Empathy

Problem solving

Organisational skills

Customer service

Education

Experience in HE/FE student services

Tools

Student management systems

Job description

London College of Contemporary Arts (LCCA) is seeking a Student Support Officer to be the first point of contact for students, offering information, guidance and support on campus services. You will resolve queries, signpost to specialist teams, and help create a welcoming, inclusive environment.

Role requires excellent communication, IT literacy, data protection knowledge and a student-focused approach to enhance the student experience across timetables, assessments and university policies.