Student Services Assistant — Part-Time Student Support

Novatech Ltd; West Dean; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Generous contributory pension scheme

Employee Assistance Programme

Mental Health First Aiders

Cycle to work scheme

Free entry to West Dean Gardens

Discounts on retail goods

Free/discounted short courses at West

Free use of West Dean facilities

Subsidised bed and breakfast rates

Job summary

West Dean College is seeking a part-time Student Services Assistant to join the Academic & Student Services team. You will be the friendly first point of contact for students on award-bearing programmes, providing guidance and handling enquiries.

You’ll support wellbeing initiatives, maintain records, and assist with Registration, Induction, Open Days and other college events, while working closely with staff to deliver an inclusive student experience.

Qualifications

• Previous administration experience, ideally in customer-facing or education environment.
• Excellent organisational and communication skills.
• Confident handling information accurately and confidentially, with data protection knowledge.

Responsibilities

• Provide day-to-day support to students and respond to questions, guiding to the right services.
• Build positive relationships with students and colleagues, ensuring they feel listened to and supported.
• Support wellbeing initiatives, campaigns, surveys and engagement activities.
• Maintain accurate student records and respond to enquiries by email and phone.
• Prepare routine correspondence and provide general administrative support to the team.
• Support events along the student journey (Registration, Induction, Open Days, Graduation).

Skills

Administration

Customer service

Organisational skills

Communication

Data protection

Education

Arts qualification

Tools

Microsoft Office

Job description

West Dean College is seeking a part-time Student Services Assistant to join the Academic & Student Services team. You will be the friendly first point of contact for students on award-bearing programmes, providing guidance and handling enquiries.

You’ll support wellbeing initiatives, maintain records, and assist with Registration, Induction, Open Days and other college events, while working closely with staff to deliver an inclusive student experience.