Student Success & Support Lead

London School of Business and Finance LSBF; Greater London; On-site; GBP 18,000 - 24,000; Part time

Job summary

London School of Business and Finance LSBF is seeking an experienced Student Support Manager to lead and enhance our student support services. The role focuses on delivering a proactive, student-centered experience from enrolment to achievement, while guiding a team across the UK and India to ensure consistent service delivery.

You will oversee onboarding, attendance monitoring, welfare support, progression tracking and communications, using data to drive improvements and coordinate with

Qualifications

• Degree-level qualification or equivalent professional experience.
• Experience leading student support, learner services, or similar operational teams within education or training.
• Proven people management and leadership experience.
• Strong organisational, planning, and scheduling skills.
• Experience maintaining accurate student records and producing management information.
• Excellent communication and stakeholder management skills.
• A student-first mindset with a proactive and solutions-focused approach.
• Ability to manage competing priorities and resolve issues effectively under pressure.

Responsibilities

• Lead the delivery of exceptional student support services and drive an outstanding student experience from enrolment through to achievement.
• Oversee onboarding, attendance monitoring, welfare support, progression tracking and student communications.
• Provide day-to-day operational leadership across the student support function and manage performance and outcomes.
• Use data and insights to identify trends, risks and opportunities for intervention to improve outcomes.
• Collaborate with academic teams, careers services, wellbeing colleagues and central support functions to ensure seamless support.
• Contribute to continuous improvement of services, processes and standards.

Skills

Leadership

Stakeholder management

Organisation

Communication

Problem-solving

Education

Degree-level qualification or equivalent professional experience

Job description

London School of Business and Finance LSBF is seeking an experienced Student Support Manager to lead and enhance our student support services. The role focuses on delivering a proactive, student-centered experience from enrolment to achievement, while guiding a team across the UK and India to ensure consistent service delivery.

You will oversee onboarding, attendance monitoring, welfare support, progression tracking and communications, using data to drive improvements and coordinate with