Student Success Coach — Belonging, Wellbeing & Progress

University of Surrey; Guildford; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

University of Surrey is seeking a Student Success Coach to support students to reach their full potential, both academically and personally. You will engage in 1:1 coaching, group sessions, and proactive outreach, working closely with academic staff and support services to improve belonging, engagement and progression.

The role is full-time with on-site duties in term time and hybrid working during vacation periods.

Qualifications

• Builds rapport quickly with warmth and clarity.
• Confident working with sensitive or complex situations.
• Able to interpret data to inform decisions.
• Organised, adaptable, and able to manage a varied caseload.

Responsibilities

• Provide 1:1 coaching to students.
• Deliver group support and early-intervention outreach.
• Manage ongoing casework to strengthen belonging, attainment and retention.
• Collaborate with academic colleagues and specialist support services.

Skills

Rapport building

Clear communication

Data interpretation

Caseload management

Job description

University of Surrey is seeking a Student Success Coach to support students to reach their full potential, both academically and personally. You will engage in 1:1 coaching, group sessions, and proactive outreach, working closely with academic staff and support services to improve belonging, engagement and progression.

The role is full-time with on-site duties in term time and hybrid working during vacation periods.