Student Services Receptionist — Welcoming Support & Welfare

Lift Schools; Witham; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Lift Maltings is seeking a Receptionist (Student Services) to be the welcoming first point of contact for students, parents and staff. You’ll support attendance, manage records and respond to enquiries with professionalism and care.

Working closely with pastoral teams and safeguarding colleagues, you’ll help create a calm, organised environment where students feel safe and supported throughout the school day. Experience in admin or customer-facing roles is desirable.

Qualifications

• Experience in a customer-facing or administrative role.
• Comfort with IT systems to maintain records.
• GCSE Maths and English (grade 4 or equivalent).
• Willingness to undertake first aid and safeguarding training.
• Commitment to student wellbeing, confidentiality and safeguarding.

Responsibilities

• Act as a welcoming first point of contact for students, parents, carers, visitors and staff, responding to enquiries and guiding them appropriately.
• Manage student sign-in and sign-out procedures, including late arrivals and early departures, and keep attendance records accurate and up to date.
• Support student welfare throughout the school day, recognising concerns and referring them promptly in line with safeguarding procedures.
• Provide first aid assistance following training and school policies, and maintain accurate medical and incident records.
• Answer phone calls and emails professionally, coordinate appointments and meetings, and support wider administrative tasks.
• Maintain an organised, safe and welcoming student services area, ensuring resources and supplies are readily available.

Skills

Customer-facing experience

Administrative experience

IT systems proficiency

Organisational skills

Safeguarding awareness

Education

GCSE Maths and English (grade 4 or equivalent)

Tools

MS Office Suite

Job description

Lift Maltings is seeking a Receptionist (Student Services) to be the welcoming first point of contact for students, parents and staff. You’ll support attendance, manage records and respond to enquiries with professionalism and care.

Working closely with pastoral teams and safeguarding colleagues, you’ll help create a calm, organised environment where students feel safe and supported throughout the school day. Experience in admin or customer-facing roles is desirable.