Student Services Reception & Admin Coordinator

The Greenbank Project; Liverpool; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

The Greenbank Project in Liverpool is seeking a friendly receptionist and administrator to support college operations, greet visitors, answer calls and handle enquiries.

You will provide data entry, manage post and filing, support attendance records and exam processes, and assist the management with GDPR compliance and safety procedures.

This role requires flexibility across sites and a proactive, customer-focused mindset to help attract and retain students.

Qualifications

• Experience in reception and administration environments.
• Ability to handle enquiries professionally in person, by phone and email.
• Good data entry, filing and clerical support skills.

Responsibilities

• Deliver reception and office administration support for the college.
• Provide friendly, efficient customer service to attract and retain students.
• Deal with enquiries in person, by phone and via email.
• Manage student records, attendance data and related administration.
• Perform clerical duties including data entry, typing and filing.
• Handle incoming/outgoing post and maintain post security.
• Implement security controls and monitor safety procedures.
• Maintain a clean, safe environment and support evacuation procedures.
• Greet students and visitors and direct them as needed.
• Answer telephone enquiries and direct calls to appropriate personnel.
• Sort mail daily and support exam board registrations/entries.
• Assist with exam paper handling and storage; liaise with exam boards.

Skills

Reception experience

Customer service

Administrative skills

Job description

The Greenbank Project in Liverpool is seeking a friendly receptionist and administrator to support college operations, greet visitors, answer calls and handle enquiries.

You will provide data entry, manage post and filing, support attendance records and exam processes, and assist the management with GDPR compliance and safety procedures.

This role requires flexibility across sites and a proactive, customer-focused mindset to help attract and retain students.