Student Services & Front Desk Specialist

Student Castle; Southampton; On-site; GBP 14,000 - 19,000; Full time

Job summary

Student Castle Southampton is seeking a proactive administrator on a fixed-term contract to support student services and reception duties. You will handle queries, payments, and general admin to keep the residence running smoothly.

You will work with the management team to assist with marketing, resident communications, post management, and on-site events and social media updates. This role focuses on operational support and customer service for residents.

Responsibilities

• Answer student queries by phone, email, letter or in person or direct queries to management.
• Handle enquiries from students, parents, universities and stakeholders in the business.
• Ensure timely responsiveness and take appropriate action when receiving feedback from students.
• Distribute post and manage student parcel pick-up system.
• Front-of-house and reception duties.
• Prepare written correspondence as requested by management.
• Receive student payments.
• Assist Property Manager with admin for financial control: credit control, expenses, daily cash and card banking, petty cash, updating booking system, invoices.

Job description

Student Castle Southampton is seeking a proactive administrator on a fixed-term contract to support student services and reception duties. You will handle queries, payments, and general admin to keep the residence running smoothly.

You will work with the management team to assist with marketing, resident communications, post management, and on-site events and social media updates. This role focuses on operational support and customer service for residents.