Customer Service Advisor

Student Castle Property Management Services; Southampton; In loco; GBP 14.000 - 19.000; Tempo pieno

Descrizione del lavoro

Student Castle Southampton is seeking a proactive administrator on a fixed-term contract to support student services and reception duties. You will handle queries, payments, and general admin to keep the residence running smoothly.

You will work with the management team to assist with marketing, resident communications, post management, and on-site events and social media updates. This role focuses on operational support and customer service for residents.

Mansioni

• Answer student queries by phone, email, letter or in person or direct queries to management.
• Handle enquiries from students, parents, universities and stakeholders in the business.
• Ensure timely responsiveness and take appropriate action when receiving feedback from students.
• Distribute post and manage student parcel pick-up system.
• Front-of-house and reception duties.
• Prepare written correspondence as requested by management.
• Receive student payments.
• Assist Property Manager with admin for financial control: credit control, expenses, daily cash and card banking, petty cash, updating booking system, invoices.

Descrizione del lavoro

Fixed term contract

Main duties will include:

• Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
• Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
• Distributing post and managing student parcel pick-up system
• Front-of-house and reception duties
• Preparing written correspondence as requested by other members of the management team
• Receiving student payments
• Assisting Property Manager in administrative actions required for all aspects of financial control including
  • Credit control
  • Reconciling staff expenses
  • Daily cash and card banking reconciliation
  • Petty cash reconciliation
  • Updating booking system with payments received or further charges
  • Invoice reconciliation and payment requests

• Ordering new office, cleaning and maintenance supplies
• Preparing arrival packs for new residents
• Publishing and distributing signage for notice boards around scheme
• Checking returned license acceptances ensuring all relevant documents have been received
• Perform room viewings for potential new residents
• Assisting the Assistant Scheme Manager with administrative tasks as required
• Work with the marketing team to actively promote and explore new marketing avenues
• Organising social events on site, monitoring social media and updating our social media streams

Other Duties

• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of resident’s flats
• Monitoring social media and updating our social media streams
• Receiving student payments
• Preparing written correspondence as requested by other members of management team
• Publishing and distributing signage for notice boards around the scheme
• Work with the marketing team to actively promote and explore new marketing avenues