Student Housing & Facilities Manager

Student Castle; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Student Castle in Birmingham seeks an experienced Office Administrator to lead admin, housekeeping, maintenance and security teams, organise rotas and student services. You will manage payroll-related timesheets, rent invoicing, budget adherence, and liaise with universities and suppliers.

The role combines operations, customer care and facilities coordination in a fast-paced student housing environment. Strong MS Office skills, people management, and ability to drive process improvements are

Qualifications

• Competent user of Microsoft Office and accommodation sector booking systems.
• Ability to confidently deal with customer complaints in a professional manner.
• Accurate when completing financial tasks and reconciliations.
• Contributing to successful sales cycles.
• Knowledge of PPM schedule and building fabric.
• PBSA and / or University Accommodation Management experience or understanding of HMO legislation.

Responsibilities

• Manage administration, housekeeping, maintenance, and security teams, including rotas and task assignments.
• Maintain relationships with other Student Castle sites, suppliers and partners.
• Develop, review and update office documents and processes.
• Manage staff holidays, sickness logs and timesheets for payroll.
• Ensure rents are paid on time and perform credit control where needed.
• Hold regular team meetings to communicate policy changes.
• Provide front desk, phone and written support to customers and stakeholders.
• Oversee financial administration such as invoices and banking reconciliations.
• Organise sales viewings and participate in university open days to promote the brand.
• Liaise with contractors for maintenance issues and keep safety records up to date.
• Arrange staff training and maintain records; recruit when needed.

Skills

MS Office

Customer complaints handling

Financial reconciliations

Sales cycles

PPM schedule

Building fabric knowledge

PBSA/university accommodation

Staff appraisal

Staff supervision

Team management

Autonomous work

People management

Planning & problem solving

Diplomacy

Tools

Accommodation sector booking systems

Job description

Student Castle in Birmingham seeks an experienced Office Administrator to lead admin, housekeeping, maintenance and security teams, organise rotas and student services. You will manage payroll-related timesheets, rent invoicing, budget adherence, and liaise with universities and suppliers.

The role combines operations, customer care and facilities coordination in a fast-paced student housing environment. Strong MS Office skills, people management, and ability to drive process improvements are