Property & Community Manager (Student Housing)

Student Castle; Bath; On-site; GBP 26,000 - 34,000; Full time

Job summary

Student Castle is seeking a proactive administrator to support operations across office, customer care and facilities in Bath. You will handle enquiries, manage rotas, maintain financial records and assist with sales and marketing activities.

The role requires experience in PBSA or university accommodation, strong communication skills, and the ability to work both autonomously and as part of a large team to enhance student life and service delivery.

Qualifications

• HND or higher in a relevant management field.
• Effective communicator with professional handling of complaints.
• Proficient in Microsoft Office and accommodation booking systems.
• Experience in PBSA/University accommodation sector and housing legislation (HMO).
• Experience in staff supervision and team management.
• Able to work autonomously and in a large team.

Responsibilities

• Assist the Property Manager with office administration and enquiries.
• Produce rotas and manage holidays and sickness.
• Update financial records and petty cash reconciliations.
• Provide frontline customer care and pastoral support to students.
• Organise social events and monitor social media.
• Conduct sales viewings and promote at university events.
• Liaise with facilities contractors and coordinate maintenance.
• Perform regular inspections of student flats.
• Support with peak periods such as move-in/out and deep cleaning.

Skills

Effective communicator

MS Office

Booking systems

Customer complaints handling

Financial reconciliations

PBSA experience

HMO knowledge

Staff supervision

Sales viewings

Social media management

Education

HND or above in relevant management field

Tools

CCTV

Job description

Student Castle is seeking a proactive administrator to support operations across office, customer care and facilities in Bath. You will handle enquiries, manage rotas, maintain financial records and assist with sales and marketing activities.

The role requires experience in PBSA or university accommodation, strong communication skills, and the ability to work both autonomously and as part of a large team to enhance student life and service delivery.