Student Services Adviser

University of Bristol; West of England; On-site; GBP 29,000 - 32,000; Full time

Job summary

University of Bristol is recruiting for Student Services advisers to deliver a responsive first point of contact for student enquiries. You will handle enquiries in person, by email and by telephone, and collaborate with accommodation, fees, money advice and wellbeing teams.

The roles require energy and adaptability with strong people skills to support students from diverse backgrounds. 35 hours per week, full-time, based on campus in the UK.

Qualifications

• Experience in a customer-facing role.
• Able to support students from diverse backgrounds.
• Energetic and adaptable with good people skills.

Responsibilities

• Handle student enquiries in person, by email, and by phone.
• Liaise with university teams including accommodation, fees, money advice and wellbeing services.

Skills

Customer service

People skills

Adaptability

Job description

The role

Student Services aims to provide a single first point-of-contact for student enquiries, enabling students to find the right answer to straightforward questions quickly and to access more in-depth help if they need it.

What will you be doing?

We are looking for customer service experts to join our friendly and enthusiastic team. This is a varied and interesting role where no two days are the same.

You will be using a variety of technologies to manage student enquiries in person, by email or over the telephone. You will be liaising with a range of different teams across the University including student accommodation, fees, money advice and student well-being services.

4 roles available:

• 2x open-ended roles
• 1x fixed-term contract until April 2027
• 1x fixed-term contract until February 2027

You should apply if

We are looking for someone who is energetic and adaptable with great people skills. You will already have experience of a customer-facing role and be committed to supporting students from a wide range of backgrounds.

Additional information

Contract type:

2 x Open ended

1 x Fixed term until February 2027

1x Fixed term until April 2027

Work pattern: Full time

Grade: F

Salary: £28,778 - £32,080 p.a

School/Unit: Student Services, Education & Student Experience

Shift pattern: 35 hours per week

This advert will close at 23:59 UK time on 23/09/2026

For informal queries please contact: Rachel Nee ([e-mail]) Deputy Manager, Student Services

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

Available documents

• SUPP113667 - Student Services Adviser - JD.pdf