Service Adviser - Part Time

University of Chichester; Bognor Regis; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

On-site gym

Employee Assistance Programme (EAP)

Extensive training opportunities

Cycle to work

Season Ticket Loan

Electric Vehicle schemes

Bus travel between campuses

Job summary

University of Chichester is seeking a part-time Service Advisor to join the Support and Information Zone (SIZ) team across the Chichester and Bognor Regis campuses. You will handle first-line queries from students, staff and visitors, delivering friendly, efficient information and IT support as needed.

Working 17 hours per week over 36 weeks per year, you will contribute to a high-quality customer service experience and be a key contact for Professional Services and Academic departments.

Qualifications

• The successful applicant will have excellent interpersonal, verbal and written skills along with proven experience of delivering first line customer service and support in a complex environment.
• Experience or demonstrable skills in first line IT support is essential for this post.

Responsibilities

• Answer queries and resolve issues relating to a broad range of topics including first-line IT support.
• Provide information on student support services, registration and admissions information, and access to electronic resources.
• Act as a key contact with Professional Service teams and Academic departments to ensure excellent customer service.

Skills

First line IT support

Customer service

Interpersonal skills

Written communication

Job description

Department: Student Services & Digital Experience

Salary range: £26,707 to £28,031 per annum pro-rata, £9,670 to £10,150 per annum, inclusive of 13.84% holiday pay element

17 hours per week - 36 weeks per year

Shift Pattern: Saturday: 10.00am - 4.00pm, Sunday: 10.00am - 4.00pm, Monday: 2.00pm - 7.00pm

About this role

Join our highly professional, committed and student focused academic community within the Support and information Zone (SIZ) team based at the Chichester and Bognor Regis campuses. The SIZ provides a high-quality enquiry handling and reception service, or 'one-stop-shop' for students, staff and visitors to the University. We are now recruiting for a part-time Service Advisor to join our successful team.

Working in a customer focused role, dealing with internal and external contacts, you will take responsibility for answering queries and resolving issues relating to a broad range of topics such as: offering first-line IT Support; how to access various student support services; registration and admissions information; guidance on student-related processes and procedures, advice on how to access electronic books, journals and databases.

About you

The appointed postholder will have a welcoming, and pro-active problem-solving approach and will be able to act as a key contact with Professional Service teams and Academic departments. You will be willing to engage in appropriate training and development to ensure the highest level of customer service.

The successful applicant will possess excellent interpersonal, verbal and written skills along with proven experience of delivering first line customer service and support in a complex environment. Experience or demonstrable skills in first line IT support is essential for this post, as is the ability to appreciate issues from a service user's perspective, offering an empathetic and empowering approach to others.

The post will require the successful candidate to work on the part-time shift pattern detailed above.

About the team

You will work within the team to strengthen the distinctiveness of the University's student experience as high-quality, personalised, accessible and aspirational.

We are a University that prides itself on our sense of community, including an excellent staff experience.

In addition to your salary we offer a competitive reward package with a range of staff benefits and discounts which include:

• A flexible defined contribution pension scheme via Aviva Master Trust (FlexHE).
• A paid closure period over the Christmas break is in addition to our generous holiday allowance with bank holidays too and an occupational sickness scheme.
• On-site gym at our Chichester campus.
• 24/7 Employee Assistance Programme to support our staff.
• Extensive personal / professional training opportunities throughout the year.
• Cycle to work, Season Ticket Loan and Electric Vehicle schemes.
• Bus travel for staff between our Bognor Regis and Chichester campuses and Chichester town centre.

Enquiries are welcomed by Kerrie Lobbett, Support and Information Zone Manager via email at [e-mail]

• Closing Date: Sunday 20 September 2026
• Interview Date: To be confirmed

You can view further details about the role in the attached job profile.

Prior to submitting your job application kindly ensure you can demonstrate or obtain the necessary right to work in the UK.

All new external appointments are employed by Chichester Staff Services Ltd (CSSL). Internal appointments remain with their existing employer.

We are committed to equality, diversity and inclusion at every level because we believe a diverse workforce benefits us all.