Student Advice Support Assistant x2

Lancaster University; Bailrigg; On-site; GBP 24,000 - 26,000; Full time

Job summary

Lancaster University’s Student Wellbeing Services on Bailrigg campus is seeking a Student Advice Support Team Assistant. You will be the first point of contact for students seeking information, guidance and advice on university life and support services.

The role offers both full-time and part-time contracts, with responsibilities spanning enquiry handling, service promotion, event support and general administration within the Student Education Services and Wellbeing Services.

Qualifications

• A student focused, values driven individual with proven administrative and customer facing skills and experience.

Responsibilities

• Provide a professional, friendly, and efficient enquiry service for students, staff, and external enquirers across multiple channels, including email, phone, live chat, and in-person interactions.
• Maintain an excellent knowledge of the student facing services available at the university and assist in promoting these services.
• Support student engagement initiatives and promote services.
• Perform administrative tasks related to wider Student Education Services and Wellbeing Services, including back-office functions.
• Contribute to events, such as Open Days and Offer Holder Events, representing services and promoting engagement.

Skills

Customer service

Administrative skills

Communication skills

Job description

Student Wellbeing Services
Location: Bailrigg, Lancaster, UK
Salary: £24,215 to £26,093
Closing Date: Sunday 27 September 2026
Interview Date: To be confirmed
Reference: 0815-26

Position

Student Advice Support Team Assistant - ASK

Grade

4S

Department/College

Student Education Services (SES)

Location

Lancaster University

Contract type

Full time Fixed Term Contract and Part Time Indefinite Contract

About the Role

Are you passionate about supporting students and enhancing their university experience? Join our dedicated ASK Service at Lancaster University as a Student Advice Support Team Assistant. In this role, you will be the first point of contact for students seeking information, guidance, and advice, about university life.

Key Responsibilities

• Provide a professional, friendly, and efficient enquiry service for students, staff, and external enquirers across multiple channels, including email, phone, live chat, and in-person interactions.
• Maintain an excellent knowledge of the student facing services available at the university and assist in promoting these services.
• Support student engagement initiatives and promote services.
• Perform administrative tasks related to wider Student Education Services and Wellbeing Services, including back-office functions.
• Contribute to events, such as Open Days and Offer Holder Events, representing services and promoting engagement.

What We Are Looking For

A student focused, values driven individual with proven administrative and customer facing skills and experience.

Why Join Us?

At Lancaster University, we are committed to creating an inclusive and supportive environment for both students and staff. You will benefit from:

• Opportunities for professional development and growth.
• A vibrant community that values diversity and collaboration.
• A rewarding role where you can make a real difference in students' lives.

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University , including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.