Student Services Adviser - AskBU (Fixed-Term)

Bournemouth University; Poole; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pay progression

Pension

Holiday

Hybrid working

Health & wellbeing

Discounts

Travel

Sports & activities

Family leave

Campus facilities

Job summary

Bournemouth University in Poole is seeking a Student Services Adviser to provide specialist guidance and support to students from enrolment to graduation. You will resolve complex issues via phone, email, and in-person, referring to specialist teams when needed, and engage proactively on attendance and participation to improve student outcomes.

The role emphasises a professional, student-centred service delivered across channels, with BU offering a competitive benefits package, flexible working

Job description

About the role

The Student Services Adviser will provide specialist and proactive advice, guidance, and support to students throughout the full student lifecycle, from enrolment to graduation. You will utilise in-depth knowledge of university-wide processes and systems to troubleshoot complex individual student issues, ensuring timely and effective resolution through one-to-one engagement via phone, e-mail and in‑person, including collaboration and onward referral to specialist teams where necessary. As a Student Services Adviser, you will deliver a multi-faceted support service encompassing enquiry handling, casework, and proactive student engagement on attendance and participation, aimed at fostering positive relationships and enhancing student outcomes. The role contributes to the delivery of a professional, responsive, and student‑centred service that enhances the overall student experience, supports student success, and ensures the University is represented to the highest standard across all channels of communication.

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job

About the department

Student Services is made up of a variety of different departments, all of whom provide a wide range of support to our students. Our goal is to provide students with the opportunity to reach their full potential by ensuring that their personal and social needs are met, and that they are well placed to make the most of their future career prospects through skills support and careers development. Every individual is different, and we understand the importance of different voices, experiences, perspectives and backgrounds to bolster creativity and innovation.

About us

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

More than just a job!

Working for BU provides you with access to a fantastic range of benefits.

Core Package

• PAY – a competitive salary with opportunities for pay progression
• PENSION – a valuable defined benefit pension with generous employer contributions
• HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time)
• WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant)

You will also have access to a wide range of voluntary benefits:

• Health & Wellbeing:Employee assistance programme, dental care scheme, health cash plan
• Financial & Discounts:Discounts including a reduction of fees for family members who study at BU
• Travel:Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel
• Sports & Activities:Sport BU has a wide range of activities which staff can access
• Family:Enhanced maternity, paternity and adoption leave, on‑site nursery with discounts for BU staff
• Modern, vibrant campus locations:Bright and flexible work and meeting spaces, with on‑site food outlets and coffee shops

A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [e-mail].