Student Services Administrator - Frontline Support & Records

City St George's, University of London; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George's, University of London is seeking a Student Administrator to join the City Law School team in London. The role handles student enquiries, maintains records, and supports a wide range of services across the student lifecycle.

You will work in a collaborative environment with a focus on accuracy, discretion, and high-quality service, helping students navigate extensions, transcripts, events and other requests.

Qualifications

• Organised and customer-focused with strong communication and interpersonal skills.
• Ability to manage a varied workload and maintain accurate records.
• Confident in using IT systems and handling sensitive information with discretion.
• Attention to detail and commitment to excellent service with diverse stakeholders.

Responsibilities

• Join a team of four and act as first point of contact for student enquiries and timely support.
• Provide administrative assistance across student services and lifecycle processes (extensions, extenuating circumstances, events, letters, transcripts).
• Maintain student records, support core administrative processes, contribute to a high-quality student experience.

Skills

Customer service

Communication

Organisational skills

Interpersonal skills

Attention to detail

Discretion with sensitive information

IT systems literacy

Tools

MS Office

Student records system

Email/calendar tools

Job description

City St George's, University of London is seeking a Student Administrator to join the City Law School team in London. The role handles student enquiries, maintains records, and supports a wide range of services across the student lifecycle.

You will work in a collaborative environment with a focus on accuracy, discretion, and high-quality service, helping students navigate extensions, transcripts, events and other requests.