Student Services Administrator

TN United Kingdom; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Bath College seeks an Admissions Assistant on a permanent contract to enhance its Student Services. The role involves customer interaction, providing guidance on courses and financial information, and supporting students through the enrolment process. Ideal candidates will possess strong customer service skills and 4 GCSEs, including English and Maths, and be proficient in Microsoft Office while being part of a vibrant educational community.

Benefits

30 days paid holiday entitlement

Contributory salary pension scheme

Continuing Professional Development opportunities

Laptop Salary Sacrifice Scheme

Cycle to Work Scheme

Employee Assistance Programme

Family-friendly policies

Qualifications

• 4 GCSEs required, including English and Maths.
• Experience in customer service, handling enquiries.
• Proficiency in Microsoft Office.

Responsibilities

• Greet enquirers and provide guidance on courses.
• Assist students with enrolment and bursary forms.
• Input payments and maintain records.

Skills

Customer Service

Microsoft Office

Cash handling

Performance Target Achievement

Education

Minimum of 4 GCSEs (Grade C/4 or above) including English Language and Maths

Job description

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Permanent contract, 37 hours per week, 52 weeks per year

Under the direction of the Student Services Manager, the post holder will assist in providing an effective Admissions, Student Bursary, and Information Advice and Guidance Service across both campuses within Student Services. Bath College is an inclusive education and training community, offering learning opportunities for people with a wide range of abilities from entry level to Level 5 programs. We are committed to meeting the needs of all our students. This is an exciting time to join the College.

If you believe you can make a positive contribution, please complete the application form, detailing how your qualifications, skills, and experience meet the requirements of the role.

The job posting can close as soon as sufficient applications are received.

Key Responsibilities

• Greet enquirers and respond to personal, telephone, email, and written enquiries; elicit their needs and offer information, advice, guidance, and enrolment support in line with exceptional customer service.
• Sign visitors into the college system and inform staff of their arrival.
• Provide information, advice, and guidance on available courses, course fees, funding options, payment methods, course locations, and timetables.
• Assist students in completing enrolment, application, and bursary forms, and provide information on procedures.
• Assist with daily receipt and input of enrolments, record keeping, and payments in accordance with college financial regulations.
• Assist in processing student course and trip payments.

Skills, Knowledge, and Expertise

• Minimum of 4 GCSEs (Grade C/4 or above) or equivalent, including English Language and Maths.
• Experience of first-line customer service, handling enquiries face-to-face, by telephone, and email.
• Proficiency in Microsoft Office.
• Experience handling cash, credit, and debit card transactions.
• Experience achieving performance targets and meeting strict deadlines.

Additional Benefits

• Generous paid holiday entitlement of 30 days, plus College closure days and public holidays (pro-rata for part-time roles).
• One Selfie Day per year.
• Contributory salary pension scheme (Local Government).
• Continuing Professional Development opportunities.
• Laptop Salary Sacrifice Scheme.
• Cycle to Work Scheme.
• £500 Refer a Friend reward.
• Subsidised cafes at both campuses.
• Employee Assistance Programme offering confidential short-term counselling.
• Free eyesight tests for eligible staff.
• Family-friendly policies supporting flexible working.
• Discounted treatments at the Bath Campus.
• Free parking at the Somer Valley Campus in Radstock.

Welcome to Bath College, a vibrant and successful institution with campuses in Bath and Radstock. We pride ourselves on providing vocational and academic courses to students from across the region and beyond.