Patient Services Administrator

City Fertility; Blackwood; On-site; GBP 22,000 - 30,000; Full time

Job summary

City Fertility is seeking a Patient Services Administrator focused on delivering exceptional service to patients in their IVF journeys. This role encompasses providing support and assistance, managing bookings, and addressing client inquiries, ensuring a positive experience throughout their treatment process. The ideal candidate will have a background in medical reception or customer service within the health sector.

Qualifications

• 1-2 years Medical Reception or similar customer services experience.
• Experience in the Health Industry is essential.
• Understanding of Medicare / Private Health Billing preferred.

Responsibilities

• Provide exemplary customer service to patients and clinicians.
• Assist with booking appointments and handling inquiries related to IVF services.
• Manage tasks related to billing and cost quoting.

Skills

Customer Service

Compassion

Teamwork

Communication

Tools

Genie Software

MS Office

Job description

The Company

Over 6,500 babies and countless smiles for more than 15 years.

Established in 2003, City Fertility (CFC) is one of Australia ’s leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments.

CFC is a partner of the CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This Partnership provides City Fertility with unique access to CHA and SMG’s globally renowned medical, operational, and research & development expertise.

The Opportunity

A Patient Services Administrator has the primary role of providing exemplary customer service to the patients, clinicians and other departments of our Brisbane Southside facility.

This role will have you interacting with patients to give them a quality experience by providing exemplary service, answering their questions and diffusing frustrating and difficult situations whilst they are on their IVF journey.

About You

We are looking for someone who is patient-focused, compassionate, supportive, and a team promoter. Ideally, you will bring the following to the role:

• Demonstrated 1 – 2 years Medical Reception or similar customer services experience
• Must have experience in the Health Industry
• Understanding of Medicare / Private Health Billing, preferred but not essential
• Intermediate to advanced MS Office
• Genie Software or equivalent practice management software
  
  

Other Skills / Competencies

• Cost quoting, Medicare Billing / Private Health Billing
• Booking internal and external appointments within the clinic and Day Hospital
• Answering customer's questions on various complex matters related to the IVF journey, and day to day enquiries.
• Providing an understanding of all IVF services provided by City Fertility
  
  

Application Process

If this opportunity sounds like the perfect fit for you, submit your application now by clicking the ‘Apply’ button. Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

• An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
• Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
• All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.
  
  

City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.