Customer Service Administrator

Tricel; Weston-super-Mare; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company based in Weston-super-Mare is seeking a Customer Services Administrator to enhance its Customer Services Team. The role requires strong administrative and customer service skills to ensure the smooth progression of orders and exceptional client satisfaction. Potential applicants should possess a proactive attitude, excellent attention to detail, and the ability to thrive in a busy environment.

Benefits

24 days holiday plus 8 bank holidays

5% Employer Pension Contribution

Health and Wellbeing initiatives

Employee Assistance Programme

Christmas Shutdown

Employee Recognition Scheme

Qualifications

• Experience in a busy pressured environment.
• Excellent administration skills.
• Ability to self-manage and work as a team player.

Responsibilities

• Liaising with Sales Estimators and Engineers regarding key accounts.
• Processing orders on IFS and ensuring customer satisfaction.
• Creating reports and managing data updates.

Skills

Attention to detail

Flexibility

Problem solving

Customer service

MS Office knowledge

Job description

Brief Description

Are you an experienced Customer Services Administrator looking for a new challenge?

We have a great opportunity to join our brilliant Customer Services Team at Tricel Weston, reporting directly to our Customer Services & Logistics Manager. The successful role holder will play a vital role in supporting our post-sale function and and the progression of orders from receipt through to manufacture, ensuring the customer expectations are met or exceeded.

Responsibilities

• Liaising with Sales Estimators / Engineers regarding information relevant to their key accounts.
• Establishing key information about the project / order using effective telephone questioning techniques.
• Obtaining further information about the project / customer from a soft filing system and sales team as required.
• Acknowledging orders with the customer and then processing the orders on IFS.
• Liaising with production to forecast stock and responsibility to ensure correct levels are maintained.
• Reviewing quotations on bespoke system to produce a parts list for the product purchased.
• Producing and issuing purchase orders for intergroup orders.
• Issuing job cards to the factory for manufacture.
• Liaising with customers and other departments to ensure products are delivered and installed to meet customers program and requirements to give customer satisfaction.
• Proactive and commercial approach to resolving logistic issues.
• Create a daily OTIF and shortage report as required.
• Updating and maintaining data on our bespoke system.
• Providing interdepartmental cover as required.
• Taking incoming telephone calls for all post sale queries.
• General accounting duties to support the team
• Any other duties as assigned, to support the Company.
  
  

About You

• Attention to detail
• Flexible and proactive attitude
• Ability to work on your own and self-manage wisely to the benefit of the company whilst being a team player.
• ‘Can do’ attitude.
• Ability to think quickly and problem solve.
• Commercial awareness
• Excellent telephone manner.
• Customer service focused.
• Good working knowledge of MS Office.
• Experience of working within a busy pressured environment.
• Excellent administration skills.
  
  

What do we offer?

At Tricel, we care about you and your progression. As well as a competitive salary and benefits package, we offer:

• Monday – Thursday 08:30 - 17:00 Fridays 08:30 - 16:00 (on site)
• 24 days holiday (plus 8 days bank holidays)
• 5% Employer Pension Contribution
• Christmas Shutdown
• Excellent development and growth opportunities
• A supportive and collaborative culture
• A fun and dynamic work environment
• Team oriented atmosphere
• Good work/ life balance
• Employee Assistance Programme to provide wellbeing support
• Health and Wellbeing initiatives
• Mental Health First Aiders on site
• Cycle to Work Scheme
• Employee Recognition Scheme - Quarterly Awards
  
  

About Tricel

Tricel, a family-run business, was founded in 1973 by Anne Stack and Con Stack. This year marks the company’s 50th year in business. The company began by producing products from glass-reinforced plastics (GRP). It expanded its exports and established manufacturing facilities throughout the UK and Europe by implementing a comprehensive growth strategy in the 1990s and 2000s. The Stack family leads Tricel, which provides market-leading solutions in over 50 countries. Among the markets served by the company are storage tanks, pumps, sewage treatment tanks, construction products, and lubricant distribution. With its headquarters in Killarney, the Tricel Group consists of 15 companies across Europe, including seven manufacturing facilities. The company employs more than 600 people at these locations. The company has grown domestically and internationally by manufacturing locally, exporting, partnering with local distributors, and acquiring companies that enhance its product capabilities and geographical reach. In the next five years, the company’s roadmap for growth will continue to be based on three main pillars: Customer Excellence, Innovation & Sustainability.

Tricel is an equal opportunities employer.

By submitting your application, you consent to the processing of your personal data. We will use your information solely for recruitment purposes, and it will be stored securely. Tricel uses a third party provider called UKG to store and process candidates data on our behalf.