Customer Services Administrator - RECENTLY FILLED

Aspire Jobs; Wareham; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading company in the telecom sector is seeking a Customer Services Administrator in Wareham. This key role involves supporting customers via phone, online chat, and email. Full training is provided, making it suitable for those with a passion for technology and customer service.

Benefits

20 days holiday

Employer pension contribution 4%

Bonus scheme

Training provided

Qualifications

• Basic understanding of IT or telecoms is preferred.
• Strong attention to detail and a confident phone manner.
• Ability to multitask and work proactively.

Responsibilities

• Resolve customer queries and technical issues.
• Respond to billing information requests.
• Process orders and manage credit control.

Skills

Attention to detail

Confident telephone manner

Team player

Organised

Proactive

Multitasking

Willingness to learn

Passion for technology

Job description

Customer Services Administrator - RECENTLY FILLED

Wareham

Customer Services Administrator - RECENTLY FILLED, Wareham

Added 1 May 2025

Job Summary

Location: Near Wareham

Hours: 9am-5.30pm Mon-Fri, office based (can be flexible on hours for right person)

Benefits:20 days holiday,Stakeholder pension employer contribution 4%, bonus scheme, training provided.

Aspire Jobs are delighted to be working with our fast growing and reputable client within the telecoms sector who are now looking to recruit a Customer Services Administratorto join their expanding team. Full training will be provided for the suitable candidate.

Working as part of the Customer Services team, this is a key role supporting and working closely with customers. The primary focus will be responding to customer requests and queries by phone, online chat and email to maximise customer satisfaction.

Requirements of the Customer Services Administrator:

• Basic understanding of IT, technology or telecoms and/or interest in technology.
• Strong attention to detail.
• Confident and polite telephone manner.
• Team player.
• Highly organised.
• Proactive.
• Ability to multitask.
• Willingness to learn.
• Passion to drive business forward.

Wareham

Job Description

Responsibilities of the Customer Services Administrator:

• Resolving customer queries and technical issues on the products.
• Respond to customer billing information requests.
• Resolving daily service issues, logging faults and updating tickets.
• Order processing.
• Credit control.
• Logging all customer interactions on the company CRM system.
• Processing invoices and proforma requests.