Customer Service Administrator

Bridgwater & Taunton College; Bridgwater; On-site; GBP 20,000 - 25,000; Full time

Job summary

Bridgwater & Taunton College is seeking a Customer Service Administrator to join their MIS Team. The role involves supporting recruitment and enrolment processes, ensuring a positive experience for customers and employers. Candidates should possess strong organizational skills, attention to detail, and a proactive approach to administration tasks.

Qualifications

• Excellent customer service skills.
• Sound administration skills.
• Proactive approach to tasks.
• Attention to detail and organization.

Responsibilities

• Support administration and processing of learner and employer information.
• Provide accurate and efficient data entry.
• Liaise with other College Departments during the sign-up process.

Skills

Customer Service

Data Entry

Communication

Organizational Skills

Job description

Customer Service Administrator, Bridgwater

Client: Bridgwater & Taunton College

Location: Bridgwater, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c193bfb6662a

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

The successful candidate will join our busy MIS (Management Information Systems) Team and will support the team with the administration and processing of learner and employer information. The goal is to ensure a positive recruitment and enrolment experience for customers and employers, fostering repeat business for the college.

To succeed in this role, you will need to develop excellent customer service skills, learn sound administration skills, and take a proactive approach to managing your tasks. You should have an eye for detail, be highly organized, and be accustomed to working within challenging deadlines. You will be responsible for providing accurate and efficient data entry.

Daily tasks include identifying additional information requirements, liaising with other College Departments to obtain, collate, and record information during the 'sign-up' process for both apprentices and employers. This involves communicating via telephone, Outlook, and other methods.