Band 3 Clinical Services Administrator

Avon & Wiltshire Mental Health Partnership NHS Trust; Bath; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading mental health service is seeking a dedicated Administrator to provide essential support in Bath and surrounding areas. This varied role involves being the first contact for service users, assisting clinical staff, and contributing to service development. Ideal candidates will be motivated, flexible, and capable of working autonomously in a busy environment.

Qualifications

• Motivated and able to work autonomously.
• Experience in providing administrative support.
• Ability to work in a busy environment.

Responsibilities

• Serve as first point of contact for service users.
• Support clinicians by scheduling appointments and writing letters.
• Coordinate both individual and group therapy sessions.

Skills

Organisational skills

Communication skills

Flexibility

Job description

Job overview

The Primary Care Complex Emotional Needs Service is a brief psychological service aimed at improving the lives of people who may struggle with emotional and relational difficulties associated with a diagnosis of personality disorder.

With additional investment, we are now extending our support to individuals with Complex PTSD (cPTSD), bridging the gap between primary care and secondary mental health services. We’re now looking for a dedicated and organised Administrator who is excited to contribute to a dynamic, evolving service. If you’re someone who thrives in a team, enjoys variety in your workday, and wants to be part of a forward-thinking mental health service, we’d love to hear from you.

The successful applicant can be based at an AWP site in either BaNES, Swindon, or Wiltshire.

Main duties of the job

As a vital member of the team, you will provide essential administrative support across Bath & North East Somerset, Swindon, and Wiltshire. Your role will be varied and rewarding, involving:

1. Being the first point of contact for service users, offering a warm and professional response on the phone and by email
2. Supporting clinicians through tasks like writing letters, taking meeting minutes, and scheduling appointments
3. Assisting with the coordination of both individual and group therapy sessions
4. Working closely with a senior administrator and a team of experienced psychological therapists
5. Playing an active role in the ongoing development and improvement of our service

We’re looking for someone who is motivated, flexible, and capable of working with a high level of autonomy in a busy environment.